Hello. You’ve reached the offices of [Business Name]. At present, our office is closed for repairs. However, you may reach us at our temporary location, at 555-555-3432. There, we will be able to pick up your call, 9 to 5, Monday through Friday. Thank you.
04You have reached the offices of [your company/business]. Our representatives are all currently engaged. If you leave us a message with your name and number, we will get back to you in the earliest possible time. Thank you for calling and have a good day. Lines can often get busy for companies that have several representatives. This reassures clients that someone will get back to them once they are free.
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What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
Voicemail is necessary when no one can answer the phone. However, a dedicated receptionist can reduce the need for this feature and help people reach a live person. Consider live chat as well if your customers like to reach out online.
Prospecting refers to the process through which a business attracts new clients. This, surprisingly, is not as easy as it may sound. It requires you . . .
“Hi, thanks for calling the office of (insert your name). I’m away from my desk or out of the office. Please leave your name and number, and I’ll return your call as soon as possible. If you need immediate assistance, please hang up and reach our customer support team at (insert phone number). Thanks, and have a great day!”
In an ideal world, voicemail would be unnecessary. There would always be someone available to take customer calls and no one would complain about their calls not being returned and/or rejected. But of course, this perfect world isn’t possible. That’s why it’s important to give your callers options when you are unavailable. For example, aside from leaving a message, callers can also choose to listen to some relevant information about your business (such as a list of your services, your address, directions, hours of operation, and more).
Just like the importance of conducting yourself professionally in person and over email, you want to make sure that if an employer is trying to contact you, that they receive a professional greeting, even if you aren’t able to answer the phone right away.
“Hi, thanks for calling the office of (insert your name). I’m away from my desk or out of the office. Please leave your name and number, and I’ll return your call as soon as possible. If you need immediate assistance, please hang up and reach our customer support team at (insert phone number). Thanks, and have a great day!”
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
4. Vacation Day Voicemail Greeting. If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it.
Practice makes perfect when it comes to mastering confidence in your voice, so practice on a friend, colleague, or family member to make sure when it’s time do it in real life it feels like second nature.
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
Another tactic here is to add some urgency, such as a limited time, to your incentive.
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2. The Simpsons Share a Funny Answering Greeting. If you’re looking for a short and simple message, we suggest turning to Homer Simpson as he tells callers to… leave a message.