After you recognize yours and your customer’s pain points, it will be much easier for you to classify what instructions that you need to mention in your business voicemail greetings. Modifying your calls to action will help to make a big difference in eliminating pain points and enhancing the customer experience.
I began my career with over 15 years in sales and sales training. Among other roles, I was a national sales trainer and a branch manager for Wells Fargo Home Mortgage.
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Instead of having the typical “You’ve reached ABA Corporation. Please leave your message after the beep”, make it unique and interesting.
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You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.
Record up to 10 voicemail greetings and select the one that you want callers to hear. Record a new greeting. When you use the Google Voice app, you can record a greeting up to 3 minutes long. If you use Safari to record the greeting, it can only be one minute long. If you don't record a new greeting, callers hear the default greeting.
13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
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Really think about it – You’re out of the office, it’s after business hours, or you’re otherwise indisposed, whatever the case may be, your voicemail is now tasked with representing you (and/or your company). No pressure, right? Your voicemail message is a platform that represents you to callers; therefore it’s ABSOLUTELY crucial that your message is perfect.
A professional voicemail provides relevant business information and is updated every few months. Seasonal voicemail greetings are a simple creative idea for many businesses. They add a personal, caring touch.
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Your voicemail should be very specific. It should be short and urgent. Use word's like "need", "should", "must" , or "have to" to create a sense of urgency. For example, say something like, "We need to discuss..." or "We should talk about..."
Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.
Just like the importance of conducting yourself professionally in person and over email, you want to make sure that if an employer is trying to contact you, that they receive a professional greeting, even if you aren’t able to answer the phone right away.
So, I finally did it. Here’s my process for developing a professional voicemail message in 10 steps:
While many businesses can use this standard voicemail greeting, not everyone’s business wants to be the same as the others. If you’re looking for a more unique approach, here are four sample voicemail scripts to try: