Take the time to make your voice mail greeting sound perfect. Give callers a positive impression. Then be as responsive as you can be to messages that are left for you. This entry was posted in Business, Sales and Marketing, Technology, Voicemail and tagged business tips, office management by Brian Gabriel. Bookmark the permalink.
8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
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You may clean your voicemail box by following the instructions given by your service provider.
“Hey Henry, I’m reaching out because I recently helped someone in a similar position to you save X amount of dollars…”
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.
Website: https://www.onsip.com/voip-resources/smb-tips/after-hours-voicemail-and-auto-attendant-greetings
Make it obvious why you’re leaving the message by asking a specific question at the end related to why they should call you back.
A great voicemail greeting can even make people look forward to you returning their call. Whether you want to install a professionally recorded voicemail greeting, or you want to record one yourself, it helps to know what you want to say before you record. Here are some helpful examples.
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Hello, you have reached Dr. X. Right now, I am with a patient, so I’m unable to respond to your call immediately. If you need help with a prescription, call number Y. If you need to book/modify an appointment, call number z. Please, leave your name, and phone number and reasons for calling.
Listen to your messages and return your calls as soon as possible. Of all the lines of communication available (social media, text, email, etc.,) your callers resulted in picking up the phone to call you because they wanted to speak with a live person. Do them the common courtesy and give them a call back when you first have the chance.
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4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."
Website: https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music
The right way to leave your phone number is to start saying your phone number with your area code and then take a 2-3 second pause while the person listening to your voicemail message gets a pen and paper. Then, continue with the next 3 digits, make another 2 second pause, and then say the last 4 digits. Then, slowly repeat your phone number again.