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Doing this helps you understand what the prospects are looking for and what they are expecting from you which will in turn help you to cater to them better.
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Use this bullet point script to keep your voicemail on point but also organic feeling.
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2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].
With that said, we thought it would be a good idea to provide you with a few examples of voicemail greetings. As you read through these, keep in mind that the effectiveness of your voicemail greeting is one-quarter what you say, and three-quarters how you say it.
If you are a burglar, then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.
A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
Making an outline of the call flow and writing out scripts for each phase and menu in it can help ensure that there are no gaps in the process from start to finish. This way, callers can reach the voicemail recording in the first place.
20. Hi, you’ve reached [your name]’s phone. I’m busy making deals or rock climbing [replace with your personal hobbies], so leave your contact information and a brief message so I can call you back when I have a free moment.
Once you have your message, you need to actually record it. The exact process varies depending on whether you’re using a cell phone or office phone, but here’s the basic process: Press the voicemail button, or press and hold 1 on most cell phones. Enter your password. Record your message. Listen to the message you just recorded. Follow the prompts to save your message. Following Up on Voicemail Messages
From time to time, the information provided in your voicemail greeting will update. Maybe your business hours or phone number will change. No matter what the change is, make sure that if the altered information appears in your voicemail greeting, that you update the recording as soon as possible. Don’t mislead customers through mistaken communication.
It is important that you monitor your performance indicators for you to check if the slightest of changes can bring a difference to how many voicemails are received.
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