12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
Some of us may still remember a time when voicemail was a blank canvas for pranksters and humorists. They would use voicemail greetings as a place to begin recordings as if they were answering the phone (“Hello? I can’t hear you… Just kidding! Leave a message…”) or to flash some personality with music or themed messages. Unless your business is a costume rental facility or joke and magic trick shop, it’s best to avoid this strategy. Instead, try to remember a few key points to focus on-
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All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
It can be high pressure when you’re trying to leave a quick and snappy voicemail to talk fast, but even more important is to be clear and articulate so your prospect can get the point of your message.
A proper voicemail greeting plays an important role in putting a positive or negative impression on your callers. Try being a caller for a second and think, you have called someone and he/she is not available. What do you except from his/her voicemail? All the things that you can think of should be present in your voicemail. If you come up with many ideas, write them down and see which one sounds better. PROFESSIONAL VOICEMAILS • Hello, you have reached XYZ’s voicemail, I am not available at the present moment, but if you leave your name, number and a short message I’ll be sure to get back to you as soon as possible.
10. “Hey, this is [your name]. Thanks for reaching out. I’m busy at the moment, but if you leave your name, number, and message, I’ll return your call.
Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
Professional voicemail greetings & voicemail messagesProfessional Auto attendant greetingsProfessional IVR phone recordingProfessional voicemail marketingProfessional Messages on Hold
Below are examples of excellent professional voicemail greetings for various situations to help you get started in creating your own perfect greeting! For each, we’ve included helpful tips, a sample voicemail greeting script, and an audio recording. The greetings are grouped by company greetings, department / team greetings, and personal business greetings. These greetings are likely longer than what you would want to use in real life – but our goal is to help you generate ideas to help you create your own!
I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?
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Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back.
Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
• Hello. You have reached the voicemail box of XYZ. I am currently on the phone right now and I am unable to take your call. This is the beginning of the new year so call volume is very heavy. I appreciate your patience during this busy time. Please leave me a message and I will return your call as soon as possible.
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
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