In today’s digital-first world, it can be extremely easy to treat things like your business voicemail as an afterthought. Your voicemail has the potential to communicate so much more effectively than its digital counterpart.
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Many sales reps make the mistake of creating a one-sided conversation talking at the prospect rather than with the prospect.
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
Voicemail and phone settings while working remotely As you prepare to work from home, consider updating the outgoing message on your desk phone so external callers know you are working remotely. The following templates for voicemail messages are available for departments and individuals to customize and use. We appreciate everyone following a standard format to […]
The phrase ‘Your call is important to us’ is very overused and can sometimes come off as insincere. Instead your professional voicemail greeting should say something like ‘We appreciate your call and look forward to speaking with you soon.’
Staying in communication with clients, team members, other agents, inspectors, appraisers, lenders, and everyone else involved in the real estate process is key to success. A second mobile number will help you sound more professional when clients call, no matter where you are.
It isn’t all luck. The reality is that 42% of sales reps feel unprepared for sales calls.
One of the rules you should remember is to speak a bit slowly and clearly so that your callers are able to understand more easily what is being said.
No one wants to listen to an unenthusiastic message or do business with an individual who appears unenthusiastic about their business. That’s boring! Put some passion into your tone so you sound inviting to your customers. It may even help to smile as you record your voicemail. The first impression you make with a potential customer may very well be your voicemail, so make it count!
Website: https://www.prosperitycoaching.biz/blog/your-brand-5-must-haves-for-financial-advisor-voicemails/
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What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
When your prospect’s day starts and endsIf they have a secretary screening their callsWhat times are likely for them to be in meetings
In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.
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Missed calls aren’t… ideal, but if you do miss a call, how do you keep your customers engaged and encourage them to leave you a voicemail?