Click! Hang up, perfect voicemail. You do not need to say the phone number twice.. Let’s assume you’re going to have a seven minute spiel and you don’t want them to replay it because you’re phone message is ten minutes long of course. But if your phone message is just a couple of seconds, one time is enough.
43. Hello, this is [X company]. We’re not able to take your call at the moment, but please leave a brief message so we can get back to you shortly.
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19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
It's easy to get carried away in a voicemail and include more detail than is necessary. We've all been in that situation where the automated or pre-recorded voice on the end of the line goes on and on with more information than you can take in.
Create a clear focus on how what you do can fill a need for the prospective client. And make sure you word any sentence this way that refers to your products or services — with the benefit as the central focus.
By asking for information such as full patient name, date of birth, and phone number, you can increase your chances of being able to successfully return a call, even if the message is difficult to decipher.
Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts
What benefit are you offering if they decide to listen… and if they decide to call back?
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
Shut the office door and turn down the music—it’s time to record! Pretend that your office is your music recording studio as you prepare to vocalize your message. Remember that obscene background noise can be a major turn off to potential customers and prospects.
I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?
Hello! You’ve reached [LinkedPhone’s Tech Support Team]. We are currently closed but we’re always eager to help. Our regular business hours are from [9am to 7pm Easter Standard Time, 7 days a week]. Please include your name, number, and a short description of the issue you’re experiencing. We promise to return your call by the end of the next business day. [If this is an urgent matter, press ‘0’ to be connected with our VIP support team]. Thank you.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
Knowing what you’re going to say and how you’re going to say it before hopping on the phone is key to getting calls back.