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In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
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Whoopee, a call. I wonder who this could be? No…wait…don’t tell me…Oh yeah. Sorry, you bore me.
It can feel like a lot to keep track of all your prospects when you’re constantly doing prospect outreach. The key is to use a system to manage your email outreach.
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3. Hello, this is [your name]. I’m sorry I’ve missed your call. If you leave your name, number, and reason for calling, I’ll get back to you as promptly as possible.
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
• This is XYZ. I’m sorry I cannot take your call right now. Please leave your name, phone number, and a detailed message, and I will contact you as soon as possible. Thank you.
Your message should sound inviting and happy, so the person leaving the message doesn’t get scared off. Don’t be unnaturally over the top happy that they are leaving you a message, but definitely try and get a happy tone into your message, and show them that you value their time and the fact that they are leaving you a message.
Once you finish your voicemail message, you can end on a note of gratitude and express thanks or that you realize the recipient of the message us busy, so you’d appreciate a return call. Whichever way you choose, make certain that the tone of your message is upbeat. A business voicemail greeting sees each call as their chance to engage with their clients or vendors. Hello, you’ve reached the office of Lydecker and Lydecker. We are currently unavailable to answer your call. However, your call is important to us, so please leave your name, phone number or email address, and a brief message and we’ll get back to you as soon as possible. Thank you for your interest in Lydecker and Lydecker Law Offices. Professional tone Provide the caller with specific information Request the caller to leave specific information Extend gratitude for their call Professional Voicemail Greetings
“Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.” “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.” “Hi, you’ve reached [company]. We’re available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you’d like us to call you back, please leave your name and number after the beep.” “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”
Use this bullet point script to keep your voicemail on point but also organic feeling.
Cell phone voicemail greetings are generally more personal and casual than office phones. Consider a greeting like “Hello, you’ve reached [your name]’s cell phone. I can’t take your call at the moment, but if you leave a brief message, I’ll get back to you as quickly as possible.”
If you want your business’s first impression to be a positive one, improve your business voicemail greeting. You want your greeting to be such that it matches your business’s good image.
Many callers will be respectful of your wishes and follow your directives. This is extremely vital for reducing your voicemail volume.
Need script options? Take a look at these templates (and modify them as you please):
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.