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Almost 70% of Americans say that it’s their general practice to not answer the phone. At some point or another, you’re going to have no choice but to leave a voicemail for your clients. Here’s how to do it in a HIPAA compliant way.

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When you speak into your phone, do not speak directly into the mouthpiece. If you do, you will likely create “popping” and “hissing” noises when you pronounce words that have the letters “p” or “s” in them. Be sure to speak across the mouthpiece and not directly into it.
5. Emergency Situation Voicemail Greeting. In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. .

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7. “Hi, you’ve reached [your name] at [your company]. Sorry I missed your call. I’m especially busy today, but if you leave me your name, phone number, and a brief message, I’ll get back to you within the day. Chat soon!” Your callers want to hear from you soon. Calling back within the business day lets them know you’re reliable despite how busy you are.

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A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”
Calmly and steadily record your voicemail. Don’t rush it to the point where the customer can’t decipher everything you’ve requested on the message. To ease the process, write your voicemail down with pause points. This will ensure you annunciate everything clearly and can assist in managing your speed.

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5. Trekkies Have a Fun Outgoing Message to Use. If you’re a #Trekkie or a #Trekker, this is the best of our funny voicemail greetings. Let Spock deliver your outgoing message to all of your callers.

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To best assist your callers and effectively route their calls, you will need to classify your call types.

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    Keep it Brief. Time is money in business, so if your voicemail is long, chances are the caller will simply disengage before the cue to leave a message even sounds. Keep your voicemail short. The most should be around 30 seconds, and even that’s pressing it. We’ve grown into a country where our attention span can last only about 10 seconds in some cases, so keep it short, brief and to the point. Persuade and Engage the Caller. If someone calls your business, they already have an intention. It’s the quality of your voicemail that plays a factor if they consider you a company they’d like to deal with. This is your chance to motivate someone to engage in a meaningful conversation with you. If your voicemail is shoddy, chances are they’ll hang up, or lose motivation to continue the call. In other words, your voice mail must engage and entice someone to the point that they care enough to leave you a message.

    There is no way to know who has listened to your voicemail unless the caller leaves you a message.
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    It's easy to get carried away in a voicemail and include more detail than is necessary. We've all been in that situation where the automated or pre-recorded voice on the end of the line goes on and on with more information than you can take in.

    In Australian English it’s pronounced with the vowel /a:/ like in ‘part’. Problems arise when people use the /ʌ/ vowel (like in ‘up’) instead of /æ/ or /a:/. If you do this is will sound like the worst swear word in English. Many non-native speakers often pronounce the vowel /æ/ more like /ʌ/ because they don’t have a vowel like /æ/ in their first language. Many speakers of European languages will do this (Spanish speakers and Italian speakers) and also speakers of Japanese and Korean. This problem with /æ/ also means that if you say the word ‘back’ in your voicemail greeting sample, you are likely to pronounce it more like ‘buck’. remember to pronounce word endings in English. Check you aren’t dropping any endings off or mispronouncing them.
    What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.

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    A word of warning: These greetings will not do you any favors if you're in the midst of a job hunt or work in a conservative industry. Always remember your target personas. If there's a chance they won't appreciate your sense of humor, opt for a straightforward greeting instead.

    If, on the other hand, your clients work with a number of team members, you might consider hiring a voiceover professional to record your greeting. While a recording with a voice actor is an extra expense, the result often outweighs the cost.
    Before the digital era, he says more than 80 percent of business lines had voice mail. Now, he estimates only a third of office phones have it.”For customers, even the most professional voicemail greeting is impersonal, and may even harm customer experience (millennials, in particular, avoid using voicemail altogether).

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    That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.

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    You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.

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In an ideal world, voicemail would be unnecessary. There would always be someone available to take customer calls and no one would complain about their calls not being returned and/or rejected. But of course, this perfect world isn’t possible. That’s why it’s important to give your callers options when you are unavailable. For example, aside from leaving a message, callers can also choose to listen to some relevant information about your business (such as a list of your services, your address, directions, hours of operation, and more).

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As probably know, a professional voicemail greeting can make or break leaving a great impression. However, it all starts with your voicemail script.

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KEEP PHONE GREETINGS SHORT: If someone is listening to your voicemail greeting it's only because they intend to leave you a message. Don't make them listen to 3 minutes of rambling in order to do so. Plus, you're more likely to deliver a clean, professional read if you stick to shorter greetings. If more specific information is needed, direct

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Hi. This is John: If you are the phone company, I already sent the money. If you are my parents, please send money. If you are my financial aid institution, you didn’t lend me enough money. If you are my friends, you owe me money. If you are a female, don’t worry,

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