With a wide variety of choices available, users are able to choose every aspect of the process—i.e. the provider (a business or a voice professional individually), the service, as well as the tools involved.
This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.
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The average voicemail response rate is only 4.8% according to statistics. So what makes those few voicemails stand out from the crowd to get a response while others go totally bust?
So, I finally did it. Here’s my process for developing a professional voicemail message in 10 steps:
All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
“Thanks for calling the desk of (insert your name) at (insert your company name). I’m either on a call or away from my desk but if you leave your name, phone number, and the reason for calling, I’ll return your call as soon as possible. Thank You.”
When leaving your voicemail and phone number, do not say, "Please call me back at ..." Nothing sounds more like a salesperson making a cold call then saying, "please call me back at...".
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Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
A word of warning: These greetings will not do you any favors if you're in the midst of a job hunt or work in a conservative industry. Always remember your target personas. If there's a chance they won't appreciate your sense of humor, opt for a straightforward greeting instead.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you.
Just because it’s your business voicemail, doesn’t mean you have to sound like a robot. It’s important to make sure your callers know you’re actually human, and injecting some fun and wit into your greeting is the perfect way to say cue Scarlett Johansson voice I’m Samantha, and I have empathy.
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23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
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