Your business depends on customer engagement, and voicemail messages are a large part of that engagement. A voicemail is nothing more than a digital recording system, where messages are stored for you to retrieve later. Voicemail allows you to be able to connect with customers while you are away or during your off-hours, where they can drop off a message while you are gone. A voicemail greeting, on the other hand, refers to the message that your callers hear upon answering the phone.
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
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When recording your business voicemail greetings on your VoIP phone system, make sure to state the correct time when your callers can expect you to call back. If your call-back policy is within two hours or 24 hours, make sure to say the correct expected time so your callers don’t waste their time waiting for your call.
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Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
Missed calls aren’t… ideal, but if you do miss a call, how do you keep your customers engaged and encourage them to leave you a voicemail?
Do you have a crowning achievement or hold a competitive advantage? Showcase that within your voicemail so you’ll be memorable and emphasize why working with you is an advantage. Here’s an example of a professional voicemail someone in real estate could use:
Hello, you have reached the voicemail of Jim Smith. I am currently out of the office and will return on Sept. 14. I will be checking my voicemail messages periodically, so please leave me a message and I will return your call as soon as possible.
While you do the manual footwork, make sure to implement a system that automatically handles your client follow up via email to set yourself up for success.
See, how the VPN service provider offers multiple options for the callers to fulfill their needs. Those seeking immediate solutions can go for the live chat, and those with less pressing issues can wait or choose to be called back.
Oh lord…is it you…again? Well, if you must, leave a name and number after the beep. I’ll try to return the call, if I can stand it, that is.
You may think your voicemail message is professional. But when you listen back it could sound rushed or shaky. Listen to it regularly to see if changes are needed.
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These are all key areas for clear English Pronunciation. When recordings a voicemail greeting like the one in our sample, it’s essential to “put your best foot forward” (this means to give the best impression possible, or to try your very best). It’s the first impression many people will get of you.
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