Over the last 60+ years, Dexcomm has assisted many medical offices and medical receptionists with voicemail setup. Here are four easy steps that we recommend to set up yours:
The concept may seem simple, but when the pressure is on and the clock is ticking, it’s sometimes easy to forget this extremely important detail.
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To clear any customers doubts or expectations, make sure to mention on your voicemail when you’ll be available. Don’t say that you will “try” to return their call. Instead, offer them a realistic timeframe in which they can expect their call to be returned, so they know what to expect - whether it will take you 24 hours or a week to get back to them. This will eliminate your customer’s worries about your timeliness and encourage them to wait for your reply instead of heading over to your competitors.
Sometimes people avoid calling back altogether because they’re worried about one thing: Time.
6. Vacation Voicemail Greetings. Hey, this is [your name] at [X company]. I am actually on a break at the moment, on the other side of the world! Please direct all phone calls to [alternate contact name] at [phone number] and emails to [X email address].
Hello. You’ve reached the establishment of Binder and Binder Law Offices in West Chapel. We regret we are not here to answer your call. However, your call is important to us, so please leave your contact information and a brief message at the tone, and we’ll get back to you shortly. It’s been a pleasure receiving your call.
You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
4. Give them a realistic expectation: “Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
A professional voicemail greeting is a vital component of your communication strategy. It can increase engagement with your clients, create rapport and leave a good first impression when you're currently not available to pick up the phone.
Call in any office during working hours, and be sure that you would be connected to a voicemail. Voicemails have become an important part of our lives, and help us stay connected even when we are not there to answer a call. More and more people are gradually realizing that their voicemail greetings play a large part in getting business and leave a positive mark on the customer. If you really want to record a professional voicemail, make sure you sound professional while you record it and never leave incomplete messages.
Rather than the over-used “I’ll check in again on Monday,” leave the conversation off with a reminder of the benefit of chatting or a specific question that gets their gears turning.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
Hi. This is David. I’ve shut the ringers off on my phones and taken a sedative. As soon as I finish this recording I’m going to bed indefinitely. When I wake up I’ll play my messages. Please leave one.
If you are recording a voicemail message for business, be sure you include your name and your company’s name, so people know who they are calling and were they are reaching them. If you do not include the business name, they may think they have mistakenly called you at your personal number. Step One: Introduction. Start with an upbeat greeting that includes the name of the person you’re calling: “Hi, Tim!” “Hello, Susan!” “Good morning, Tom!” Then, introduce yourself by giving your name, company name if applicable, and telephone number. Step Two: Message. Step Three: Recap and sign off. What is a professional voicemail greeting?
When clients or customers want to learn more about your business, oftentimes after checking out your website and social media, if they have further questions regarding your products or services, they’ll pick up the phone and call.
You may rearrange your voicemail record depending on the voicemail service provider you use.
It may sound silly, but the tone in which you say something can either play the professional status up, or it can bring it down. You can’t change what your voice naturally sounds like, but you can work on controlling it to make sure you sound calm and collected when recording your message.