You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
Website: https://www.thebalancesmb.com/on-the-phone-or-busy-voicemail-greeting-examples-2533545
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This can position you as an expert, make them want to call you back to at least get information, and generate interest in what you do.
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Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
First of all, you need to have a sound upbeat in your voicemail. Make sure you have a smile on your face while recording your voicemail. If you are unhappy, this is definitely evident in your message. As a business owner, of course, you aim for happy customers. At this point, your first duty towards your customers will be to look happy.
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3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s].
9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.
If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
With all these things to include, it's easy to write your greeting the wrong way. To keep it simple, something like this:
In addition to your tone of voice and gaining confidence in how you speak, you can eliminate certain phrases that imply desperation.
Website: https://www.etiquettetrainer.com/communications-etiquette-responding-to-work-emails-phone-calls-and-texts/
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You may think your voicemail message is professional. But when you listen back it could sound rushed or shaky. Listen to it regularly to see if changes are needed.
This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!
If you don’t know it by now, you might never know. Voicemail greetings are incredibly important to users. It conveys identity, character, and image to callers. In an increasingly digital world, where business is conducted online and over the phone, phone presence is increasingly important. As such, your greeting is a crucial part of the platform. While there are a number of obstacles to be aware of, utilized properly, voicemail greetings can be incredibly helpful and beneficial; therefore, its in users best interest to invest themselves in creating a quality recording.