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Voicemail is one of the oldest and most basic features found in phone systems, yet it also seems to be the most overlooked feature, too. Businesses usually leave a generic greeting for callers, and think nothing more of it. But voicemail greetings are one of those seemingly trivial things that help project your brand’s image and say a lot about your company. So in order to help you create a voicemail greeting that makes people feel as welcomed, follow these tips below:
Whether you’re a small business or a large corporation, professional voicemail greetings make your business look more professional, and can also help to increase sales and improve customer satisfaction.
I’m out walking my donkey but as soon as I get my ass back in I’ll call you back. Leave me a message.
• Hi, this is XYZ, I’m either away from my desk or on another call. Please leave your name and number. I will call you soon.
The above greeting is a professional voicemail script used by many growing and established businesses. It delivers the message quickly and efficiently, without wasting the caller’s time.
Remember, your message is a reflection of you. Keep it short, professional and ALWAYS return messages.
Recording the message yourself doesn’t mean it can’t be done professionally. You can still get studio time with an experienced audio engineer. Studio time can cost $60-$100 per hour, which may or may not come with an engineer. If you need to hire one, their rates are usually $100-$300 an hour. Mind you, their feedback, professional experience, and editing capabilities are typically well worth the extra expense.
No one should be calling during the holidays, and yet some people do. When you’re out for the holidays, create a voicemail greeting that communicates the cheerfulness of the season while still staying professional.
When you leave a voicemail do not use your full name because that immediately raises a red flat that you are a salesperson making a cold call. Instead, say your first name only followed by your company name. This will make your customer feel that you are much more familiar with each other than you really are. Saying your last name would defeat the whole purpose of demonstrating familiarity.
To best assist your callers and effectively route their calls, you will need to classify your call types.
An oncologist is a type of doctor who deals with patients afflicted with one or various types of cancer. His/her work involves consultation, diagnosis, application of chemotherapy and coordinating with other doctors involved in treatment etc. This is how the phone greetings for oncologist should be like:
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Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.
Written by Aja Frost @ajavuu