This lets them know you’re talking to them… not just anyone. It adds a personal touch that can help your voicemail stand out from the other scripts out there.
As you develop your voicemail script, keep in mind these important tips to ensure that you’re perceived as a professional.
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Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
And be sure your email is as impactful as your call — You can use these essential email tools to make sure your cold email pitch is as perfect as your first voicemail outreach.
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To be safe, a great tactic is to state your phone number and then repeat it. This eliminates any guesswork if the person on the other end has trouble understanding the number when you first say it.
• Hi, this is XYZ. I’m sorry I cannot take your call right now. Please leave a detailed message at the tone along with your name and telephone number. I’ll return your call as soon as I can. Thank you.
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Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
5. Emergency Situation Voicemail Greeting. In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area.
Hi, we aren’t in at the moment, if you are trying to sell us something please start speaking now and hang up at the beep, everyone else start speaking at the beep and hang up when you’ve finished.
Voicemail is necessary when no one can answer the phone. However, a dedicated receptionist can reduce the need for this feature and help people reach a live person. Consider live chat as well if your customers like to reach out online.
Need script options? Take a look at these templates (and modify them as you please):
Professional voicemail greetings are considered extremely important in the corporate sector. An ideal voicemail greeting should educate the caller about the destination he/she has reached, why is the receiver not available and when can he/she expect a call back. Below are some examples.
To create a professional business voicemail greeting, businesses need to do several things:
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”