• Hi, this is XYZ, I’m either away from my desk or on another call. Please leave your name and number. I will call you soon.
Remember that Brittney Spears song where you hear her voicemail greeting at the end and she does that fake-out “beeeeep” and says “do yo thang?”
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6. Access your greeting or recorded name settings. Next, press the key on the dial pad that corresponds to options for your greeting or recorded name. In this case, it's 3.
If you don’t know it by now, you might never know. Voicemail greetings are incredibly important to users. It conveys identity, character, and image to callers. In an increasingly digital world, where business is conducted online and over the phone, phone presence is increasingly important. As such, your greeting is a crucial part of the platform. While there are a number of obstacles to be aware of, utilized properly, voicemail greetings can be incredibly helpful and beneficial; therefore, its in users best interest to invest themselves in creating a quality recording.
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
3. “You’ve reached [company name]. We can’t take your call right now, let us call you back! Please leave us your name, number, the reason for your call and the best time to call you back – we don’t want to miss you again. Talk to you soon.” Let your callers know that you don’t want to miss the chance to speak with them by asking for a convenient time to call them back.
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This lets them know you’re talking to them… not just anyone. It adds a personal touch that can help your voicemail stand out from the other scripts out there.
If they are calling without an expectation that you always pick up (such as if you are a business coach or a one-man shop) then thanking them for calling might make the most sense.
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Congratulations! You've recorded a professional voicemail greeting that your callers love. If you want them to keep loving it, you'll need to update regularly. Adding seasonal information and varying your message keeps your greetings fresh, which is especially important for businesses whose clients and customers call in on a regular basis.
The system sets it. For a basic voicemail, it is three minutes. In a premium system, this time is five minutes.
Use this bullet point script to keep your voicemail on point but also organic feeling.
Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
Leave out excuses like “I’m probably with a client right now” or “I’m unable to answer the phone right now” – it’s obvious you can’t answer your phone if a caller is listening to your voicemail greeting!
4. Voicemail greetings for calls received after business hours. You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support).