After all, a professional voicemail recording boosts your credibility, makes you seem more competent, and encourages whoever's listening to it to continue the relationship.
50. Hi, this is the customer service center at [X company]. We’re sorry to have missed your call. Leave your name and number and the next available representative will call you back to assist you. Things to Include in a Voicemail Message Get the Caller to Leave Their Name and Phone Number
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Keep it short and sweet so that the caller can quickly leave their message and move on with their day.
Adding a professional voicemail greeting is one of the easiest ways to make your small business look more professional. Our voice actors will capture your business through recorded audio in a way that will make your customers feel like you’re attentive and ready to support any of their needs.
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
To dial into the voicemail system to record your personal greeting and name, and change the type of greeting that is played when callers reach your voicemail, use the following instructions for your ShoreTel Sky Phone System: Access the voicemail system: If you are using a IP 400 series desk phone, press the Voicemail function key.
In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
Scroll down to the “Greetings” section and click the speaker icon (manage) next to Voicemail Greeting. Click Add Greeting. Select the Record radio button. Enter the number or extension of the phone you wish to record the greeting on. Name the greeting. Click Call and follow the instructions given to you on the phone.
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Sheehan, who is 28, says the demise of voice mail is part of a general shift away from more formal communication in all forms.
Many businesses want to sound professional and, as a result, end up creating boring, monotonous, and overly generic messages such as: “Hi, this is Joe. I’m either on the phone or away from my desk. Please leave me a message.”
We actually know a top insurance sales guy who did a sales motivational message every day just like this, and people used to call just to listen to his thoughts.
“Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.”
The intro: Include their name, your name, and a benefit so they’ll keep listeningThe results you’re offeringA questionA statement to peak their interest and give a reason to call backYour final statement and phone number
That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
Knowing what you’re going to say and how you’re going to say it before hopping on the phone is key to getting calls back.