Increase your know, like, trust factor by injecting your voicemail with your personality… whatever that means for you.
7. Hello, this is [your name] at [your company]. I’m currently out of the office, but if you leave your name, number, and a brief message, and I’ll return your call as soon as I get back.
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Nobody wants to listen to a long-winded voicemail. Keep your greeting short, simple, and concise. A voicemail message should pique a client’s interest and leave them looking forward to your call. Stick to the basics, explaining your company name, hours of operation, and when to expect a callback.
The most important aspect of a voicemail message is that the listener must be able to understand your message. Don’t mumble your words and be sure to speak loudly and clearly. Speaking softly will make it difficult to understand you and may result in the listener not being able to call you back.
“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
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In Australian English it’s pronounced with the vowel /a:/ like in ‘part’. Problems arise when people use the /ʌ/ vowel (like in ‘up’) instead of /æ/ or /a:/. If you do this is will sound like the worst swear word in English. Many non-native speakers often pronounce the vowel /æ/ more like /ʌ/ because they don’t have a vowel like /æ/ in their first language. Many speakers of European languages will do this (Spanish speakers and Italian speakers) and also speakers of Japanese and Korean. This problem with /æ/ also means that if you say the word ‘back’ in your voicemail greeting sample, you are likely to pronounce it more like ‘buck’. remember to pronounce word endings in English. Check you aren’t dropping any endings off or mispronouncing them.
What do you think of your voicemail greeting? Does it sound professional, or is it outdated? Even worse, is it a computerized voice with a default message? (Ew.)
For example, you could say something like “Would you like to know how we could do this for your company, too?” in order to incentivize them returning the call.
We are unable to come to the phone right now. At the tone, please leave your name, number, and Master Card, Visa, or American Express account number and we’ll get back to, pending credit approval.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
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9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
To best assist your callers and effectively route their calls, you will need to classify your call types.
Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.