People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
As mentioned above, it is extremely important to have a voicemail message that is easy to understand. However, there is also the matter of word choice. You must ensure to give attention to what your words are in your voicemail greetings. There can be certain words used that may trigger your customers. Though you did not mean what they understood, it will still bring a bad name to your company’s reputation. Your choice of words can affect significantly, so make you give close attention to your words.
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There are several key tactics you can use that are proven to increase your chances of getting a prospective client to respond.
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42. Hi, you’ve reached [X company]. Our team is currently out of the office or assisting other customers. Leave your name, number, and a brief message so we can direct your call to the proper team member when we return.
45. Hi, this is [X department] at [X company]. We’re not able to take your call right now, but if you leave a quick message after the tone, our next available representative will call you back shortly.
The reality is you’ll never know when the perfect time for your prospect, but you can be smart about when not to call.
Missed calls aren’t… ideal, but if you do miss a call, how do you keep your customers engaged and encourage them to leave you a voicemail?
You have stated your calls-to-action. Now you have to make sure they know the process to follow. If you want your customers to leave their voicemail messages, you have to tell them from the start, “Kindly leave your name, purpose of your call, and how to contact you.”
A professional voicemail greeting is slightly different than a business greeting, as certain professionals may require the caller to leave specific information. For instance, a professional therapist voicemail greeting would specifically ask for contact information from the caller, as well as leave their own personal contact information in case the caller is having problems. Hello, thank you for calling the office of Dr. Harold Tweed. I can’t come to the phone right now; please leave your name, number, and message at the tone. If this is an emergency, please contact either my personal assistant at 555-555-2345 or myself at 555-555-3234 and we’ll get back to you as soon as possible. Thank you for your call. Include your name/business Ask for their contact information and message Provide them with alternate phone numbers if this is a crisis Extend gratitude for their call Funny Voicemail Greeting
Pro Tip: Avoid using a monotone voice when you record a voicemail greeting for a virtual answering system. You want your customers to be engaged and feel welcomed, not like a burden.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
Don' let background noise do the talking for you. Ambient noise on your recording could be sending the wrong message to your clients. The sound of your kids arguing in the distance could be the sign of a distracting work environment. Clinking glasses and restaurant chatter may leave the impression that you don't take your work seriously. When you record your voicemail greeting choose a quiet spot free from interruption, so your message is the only thing callers hear. It's also good to avoid large, cavernous spaces where sound verberates.
Website: https://www.snaprecordings.com/blog/6-tips-for-recording-professional-voicemail-greetings
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Always keep in mind the people who will be listening to your professional voicemail greetings. What type of tone and information resonates with them?
The Mastering Counseling Podcast, hosted by Megan Hawksworth, a licensed marriage and family therapist, features in-depth interviews with leading counselors and therapists, about their practices, treating clients, and more. Guide To Masters In Counseling Salaries Guide To Masters In Counseling Scholarships And Grants Master Of Arts (MA) vs Master Of Science (MS) In Counseling March 13, 2018 / Counseling