Insurance agents have to deal with large numbers of clients almost all through the year. So, they are extremely busy and cannot take calls of clients. For them resorting to voicemail messages become inevitable. Here is one instance of VOIP phone service for businesses like this:
2. If you’re out of the office: “Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date].
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12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.
And make sure in the queues you leave for yourself as notes you write it down as a reminder to say it out loud.
6. Hello, this is [your name] at [your company]. I am unavailable at the moment, but please leave your name, number, and the reason you’re calling, and I’ll call you back as soon as possible.
We’re all busy and have short attention spans, especially when it comes to listening to a pitch. Your prospects are no different — and you can use this knowledge as a tool to cut through the noise in their inbox.
This is a test. This is a test of the Answering Machine Broadcast System. This is only a test.
21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
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The hiring manager loved your error-free application, and really liked the initiative you showed when you came in to follow up on your application. They have a really good feeling about you and are looking forward to having you come in to interview for the position. There’s even talk about hiring you on the spot! So, the manger dials your number and…ring….ring….ring…”We’re sorry, the voicemail box you are trying to reach is full. Please try again later.” The manager starts to think that you aren’t taking this very seriously and moves on to the rest of the applications, as there isn’t any time to waste with this job needing to be filled quickly.
Listen to your messages and return your calls as soon as possible. Of all the lines of communication available (social media, text, email, etc.,) your callers resulted in picking up the phone to call you because they wanted to speak with a live person. Do them the common courtesy and give them a call back when you first have the chance.
In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.
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Feel free to add a personal touch to make your voicemail message fun and interesting. Clients will feel reassured when they know their messages have been received and you will get back to them.
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
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