While it is important to leave your contact information it is also important to leave details as to why you are calling. People have conversations with many other people every day so it is important to leave all relevant details in your message in order to jog the listener’s memory and ensure they know exactly how to respond when they call you back.
Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
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“Thank you for calling (your name), voted your #1 realtor in (insert county name). I’m either away from my desk or helping another customer find their dream home. Please leave your name and number, and I’ll be sure to return your call as soon as possible.”
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
The intro: Include their name, your name, and a benefit so they’ll keep listeningThe results you’re offeringA questionA statement to peak their interest and give a reason to call backYour final statement and phone number
On Air Recordings recommends you order professional voicemail greetings through their site, then describe the tone, approach, or voice direction you’re going for.
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
This is ‘How to Leave a Professional Voicemail Etiquette 101’: Always let the person know how to reach you.
The voicemail. This technology is often shunned by the younger generation in favour of texts or emails but it still plays an important part in our professional communication. Whether you’re interested in a job opportunity, following up with a company, or calling in sick for work, leaving a voicemail message is likely to be something that you will have to do often throughout your job search and career.
Include Basic Information: Your voicemail greeting should include basic information such as your hours of operation and location. This will help you to screen out calls during office hours, and also unnecessary voicemail inquiries.
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As you develop your voicemail script, keep in mind these important tips to ensure that you’re perceived as a professional.
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I am not in the office today; I may not be in tomorrow. I may be in to work sooner, if you gave me your car to borrow.
If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.
Hi! I’m not here right now, I seem to have broken my tomatoes…You wouldn’t happen to have any tomato paste on you, would ya?
A formal voicemail greeting is one with a professional tone. It could be for a business or for personal reasons. Formal voicemail greetings are designed to impart a sense of authenticity. They leave the caller with a sense of trust in your abilities, whatever they may be.