I began my career with over 15 years in sales and sales training. Among other roles, I was a national sales trainer and a branch manager for Wells Fargo Home Mortgage.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
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We'll take you through the five most professional voicemail greetings. This will include how to structure different parts of your voicemail, as well as things to avoid.
Because for many callers, this will be the first point of contact for your business, it’s important to set it up correctly — but how?
Check out these free business voicemail scripts with over 20 scripts that you can implement today. What you get: Work Voicemail Script Business Voicemail Script Vacation Voicemail Script Holiday Voicemail Script Urgent Voicemail Script Redirect Voicemail Script Parental Leave Voicemail Script Former Employee Voicemail Script Please enter your full name. Please enter a valid email address. Please enter an organization.
A business’ voicemail greeting is often the first point of contact with a business’ customers. Getting this greeting right can make a business sound professional and trustworthy. A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone.
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Before you read this, stop and listen to the voicemail greetings for your cellphone and business line. Seriously, I’ll wait.
With all these things to include, it's easy to write your greeting the wrong way. To keep it simple, something like this:
19. “Hi, you’ve reached [your name] at [X company]. We are sorry but our office is closed until [date]. Please leave us your name and phone number and our team will get back to you as soon as possible. Enjoy [holiday] and thanks for calling [company name]! If you do happen to be open the holiday season, it’s important to provide holiday hours. Especially if your hours vary from your regular hours.
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3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s]."
10. “Hey, this is [your name]. Thanks for reaching out. I’m busy at the moment, but if you leave your name, number, and message, I’ll return your call.
Good voicemail greetings should include your name and/or company, your reason for missing the call or an apology, and instructions for leaving a message. How to Turn Your Customer Complaints into Business Benefits 50% of Business Owners Over 50 Back Trump's National Emergency Declaration How Zoho Bookings Helps Your Business Grow Square Seller Fees Stay Consistent as PayPal, Venmo Raise Rates Sponsored by Square Use Emojis in your Business Communications? Than Check Out These! How Can Your Alma Mater Help Your Small Business? Annie Pilon is a Senior Staff Writer for Small Business Trends, covering entrepreneur profiles, interviews, feature stories, community news and in-depth, expert-based guides. When she’s not writing she can be found on her personal blog Wattlebird, and exploring all that her home state of Michigan has to offer. Small Business Trends is an award-winning online publication for small business owners, entrepreneurs and the people who interact with them. Our mission is to bring you "Small business success, delivered daily."
3. Hello, this is [your name]. I’m sorry I’ve missed your call. If you leave your name, number, and reason for calling, I’ll get back to you as promptly as possible.
3. Hello, this is [your name]. I’m sorry I’ve missed your call. If you leave your name, number, and reason for calling, I’ll get back to you as promptly as possible.
Elements of a Good Business Voicemail Greeting. Typically, a good business voicemail greeting should comprise the following elements: A warm greeting. Your name, the name of your company and department name. Make an apology for being unable to take the call. Ask the caller to leave a message. Let the caller know when to expect a return call.