If someone is listening to your voicemail greeting it's only because they intend to leave you a message. Don't make them listen to 3 minutes of rambling in order to do so. Plus, you're more likely to deliver a clean, professional read if you stick to shorter greetings. If more specific information is needed, direct callers to where they can find it on your website.
A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
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Good professional voicemail greeting examples. A business named Lorem Ipsum, which sells widgets, wants to leave a brief message that confirms for the listener that they have called the right business. The message would also prompt the caller to provide information needed to return the call, and throws in a nice quick promotional note.
Saying the pitch out loud before you hop on the phone can make sure you don’t stumble or miss important information when it’s time to record.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
“Hi, you’ve reached [your name]. I’m away from[date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I’ll return your call when I return. Thanks and have a great day.” “Hello, you’ve reached [your name]. I’m currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,’ or looking for SPF 150 sunscreen] and won’t be back in the office until [date]. Leave your contact info and reason for calling and I’ll get in touch then.” “Hey there, this is [your name] from [your company]. I’m out of the office until [date]. In the meantime, please direct your inquiries to [coworker’s name] at [email address]. [He, she] can also be reached at [phone number]. Thank you.”
Translation: If you sound unsure, then your current clients, prospects, and partners won’t be so sure about you either.
Our blog is authored by Dr. Barbara LoFrisco, a Tampa, FL-based licensed mental health counselor, licensed marriage and family therapist, and certified sex therapist.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
There is one very important last step. Return all of your calls as soon as possible. Prompt, professional callbacks, even if you then must leave a message, get you off on the right step toward a job interview.
Your voicemail doesn’t have to be monotonous or impersonal. What you need is something that is unique to you but works in a professional manner.
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You may be tempted to just record the message and be done with it. Remember, however, that this message will potentially leave a lasting impression on first-time callers. Take a little time to practice your speech, pronunciation, and tone of voice. You want to sound your best!
Use this bullet point script to keep your voicemail on point but also organic feeling.
Hello. Thank you for contacting [Business Name]. Unfortunately, we are not currently available at the moment. Our regular office hours are Monday through Friday, 8 am to 4 pm, closed during the weekend. Please leave a message along with your name and number, and we’ll get back to you as soon as possible.
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You may even want to take voice lessons or watch some YouTube videos on how to create authority in your voice.