State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.
Most mistakes are made right at the beginning. Many people do not know what they are going to say in advance and so they try to make a voice mail recording on-the-fly. Even only having a general idea of what you are going to say won’t really cut it. These types of greetings lack professionalism and sincerity. Write out your voice mail greeting word for word in advance and be sure to include information like: – The type of information that you need to return the call (name, number, details, etc)
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This is not an answering machine–this is a telepathic thought-recording device. After the tone, think about your name, your reason for calling, and a number where I can reach you, and I’ll think about returning your call.
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In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.
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When you leave a voicemail do not use your full name because that immediately raises a red flat that you are a salesperson making a cold call. Instead, say your first name only followed by your company name. This will make your customer feel that you are much more familiar with each other than you really are. Saying your last name would defeat the whole purpose of demonstrating familiarity.
Hello! You have reached the voicemail of (…). Please leave your name, number, and your message after the beep. I will call you back as soon as possible.
29. Hi, this is [your name] at [X company]. I am on vacation right now and won’t be back to the office until [X date]! Please leave me your name, phone number, and the reason you are calling, and I will get back to you then. Alternatively, you can phone [Name] at [phone contact information]. Thank you for calling!
Another tactic here is to add some urgency, such as a limited time, to your incentive.
When leaving a voicemail, hanging up sends it. … The other person listens to the exact same audio file that you recorded by leaving the voicemail on that automated system, which just so happens to be the same exact system playing back that audio file as output for the intended recipient.
I can’t come to the phone right now because I’m down in the basement printing up a fresh new batch of 20 dollar bills. If you need any money, or if you just want to check out my handi- work, please leave your name, number, and how much cash you need after the tone. If you’re from the Department of the Treasury, please ignore this message.
“I hope to hear back from you”“Please call me back when you get this”“Call me at your earliest convenience”
Hello! This is 1-800-PRESLEY — Yes! 1-800-PRESLEY! They say the King died 10 years ago, but we know he’s still out there somewhere. So . . . leave your name and number and tell us where *YOU* saw Elvis!
No matter how much you intrigue the prospect, if you forget to leave a callback number… well, they can’t call you back.
Please DON’T LET THIS BE YOU! Make sure your financial advisor voicemail is inviting, positive, and provides good information. A final tip: pick up the phone. Although voicemail messages are a great opportunity and something to focus on, they can’t beat you being available. The best voicemail message isn’t as good as you picking up the phone.