18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.” Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.
Knowing what you’re going to say and how you’re going to say it before hopping on the phone is key to getting calls back.
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At work, on your cell phone and at home, almost everyone has at least one voice mail account, and sometimes more than one. Voice mail providers vary widely, using different approaches and equipment to achieve essentially the same goal: a convenient messaging service for phone users.
For many small businesses, the announcement will send the caller straight to a voicemail box. But larger organizations may decide to direct callers to a phone menu or forward the call to an external destination, depending on the situation. These options can include: Listing individual voicemail boxes for different departments or employees.
What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
What’s in a good voicemail greeting?Often, it’s the little things that count.Your voicemail greeting should represent you.
Your voicemail doesn’t have to be monotonous or impersonal. What you need is something that is unique to you but works in a professional manner.
Really think about it – You’re out of the office, it’s after business hours, or you’re otherwise indisposed, whatever the case may be, your voicemail is now tasked with representing you (and/or your company). No pressure, right? Your voicemail message is a platform that represents you to callers; therefore it’s ABSOLUTELY crucial that your message is perfect.
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3. Hello, this is [your name]. I’m sorry I’ve missed your call. If you leave your name, number, and reason for calling, I’ll get back to you as promptly as possible.
I’ve called a few students lately to help with their search and have gotten this message, “We’re sorry. The person you have tried to call isn’t available right now. Please leave a short 10 second message and it will be converted to text. Again, these messages aren’t always converted correctly and you run the risk of missing out on internship opportunities if you do not have a professional voicemail set up. It is well worth it to have a professional voicemail, and it's not difficult to set up at all. If you haven't already got one, take 5 minutes to create it today. Back To All Next Article Take your video interviewing game to the next level
• Hi, this is XYZ, I’m either away from my desk or on another call. Please leave your name and number. I will call you soon.
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We’re all familiar with this type of voicemail greeting. Simply put, a caller reaches you by dialing your number or extension directly. For an optimal personal voicemail greeting, be clear about who you are, the team you’re on, and when the caller can expect a callback. Unlike company and department voicemail greetings, you may not be able to configure a greeting for open and closed business hours. If that’s the case, use a general voicemail greeting that accommodates both scenarios.
Try to avoid unnecessary phrases that only make your greeting longer, like “leave your name and number and what you’re calling about.” Most people know what “leave a message” means.