Staying in communication with clients, team members, other agents, inspectors, appraisers, lenders, and everyone else involved in the real estate process is key to success. A second mobile number will help you sound more professional when clients call, no matter where you are.
Simply speak into your phone or computer while recording a greeting with your business phone service. If you need to create your own audio file, the voice memo app on your phone should do fine.
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Saying the pitch out loud before you hop on the phone can make sure you don’t stumble or miss important information when it’s time to record.
Thank you for calling [LinkedPhone – The Work From Anywhere Business Phone System]. Our office is closed until [Monday, January 25th for the holiday weekend]. If your call is urgent, please contact [Anya at 212-555-1212 or [email protected]]. Otherwise, please leave a message and we’ll get back to you as soon as we return. We value your call. Thank you from everyone at [LinkedPhone].
Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me. Please leave your name and number and let me know how I could be of service to you. I’ll return your call on the next business day. Thank you!
A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
Thank you for calling [LinkedPhone – Where Freedom Rings!]. You’ve reached us outside of business hours. Please select from one of the following options: [for business hours press 1; to leave a message press 2; if this is an emergency, press 0 to be directed to our 24-hour customer success team.] We are grateful for your call and we look forward to speaking with you soon!
Prepare for alpha test of Beep Software revision 1.05. Counting down to test: 5… 4… 3… 2… 1…
8. Select a standard greeting, or create a custom one. You will usually be given the choice to either select a standard greeting or record a custom one.
You can overcome this objection by addressing it directly in your sales voicemail. Something along the lines of “We can discuss this when you call me back for our 10 or so minute chat. I know how busy you are but this information is really important and I promise it won’t take a lot of your time.”
Some say that voicemail greetings are dying, but some people still want the human connection on the phone, here are a few ideas for making it interesting.
“Hey, there! This is [your name]. Please leave me a message with your name, number, and the reason you’re calling. If you also tell me [insert random fact] I’ll be sure to move you to the top of my call list. Have a great day!”
Make it obvious why you’re leaving the message by asking a specific question at the end related to why they should call you back.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
We’re all familiar with this type of voicemail greeting. Simply put, a caller reaches you by dialing your number or extension directly. For an optimal personal voicemail greeting, be clear about who you are, the team you’re on, and when the caller can expect a callback. Unlike company and department voicemail greetings, you may not be able to configure a greeting for open and closed business hours. If that’s the case, use a general voicemail greeting that accommodates both scenarios.