Knowing what you’re going to say and how you’re going to say it before hopping on the phone is key to getting calls back.
Give The Caller Instructions: Instruct the callers what topics you want them to leave voicemails for, and what topics you want them to call back for during office hours.
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Little things like a great voicemail can really set you apart from your competition. Think about it. Would you be more inclined to want to interview someone who is shouting about how much they hate calling people back, or the person who simply asks you to leave a message? Andrea (she/her) is our head of PR at Snagajob, where she’s focused on telling the world how we help hourly workers and employers. Her first hourly job was as a lifeguard.
Customers do not possess the expertise and knowledge you do. When creating your business voicemail greetings, make sure you don’t use such technical terms that the customer may not be able to understand.
1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
I would highly recommend Sound Telecom on every level. First-class operation. Professional and responsive. Not one complaint or concern.
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
Say the persons name in the first four seconds. And say it again at least once in your voicemail.
Business voicemail greetings are likely to vary by company. Consider these specifics to create a professional voicemail greeting that works for your needs.
Type of project (business voicemail, text to speech, voice recognition, help lines, etc);Number of words in the finished/approved text;Number of files;File format preferred (mp3, wav).
3. Be courteous of your customers’ time: “Hi! You have reached [your business]. All of our staff are currently busy helping other callers. We understand how valuable your time is, and rather than keeping you on hold, we will make sure to call you back.Be sure to leave us a detailed message with your name and number.
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
20. “Hey there! Thanks for calling [company]. We are unable to answer the phone right now but will get back to you right after the holidays. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. Please be sure to leave your name, phone number, and a brief message to let us know the reason for your call. Thank you and have a great day.” Available even during holiday emergencies? Let your callers know via your voicemail greeting.
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Make sure your voicemail status is set to On. Set your greetings: Standard Greeting: Select the greeting that you just created. This will be the main greeting that callers will hear when they are transferred to your voicemail. Alternate Greeting: You can also set an alternate greeting to switch to when you are on vacation or in a meeting. By