Follow these steps to record your name and greeting, and to select which greeting you want callers to hear.
After helping tens of thousands of companies set up voicemail systems, we’ve learned that there is no set of rules defining what makes a great business voicemail, but there are definitely some key points that you should aim to hit. Before you hit the record button for your voicemail message, take some of these tips into account:
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41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.
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4. “Thanks for calling [your company]. We’re looking forward to speaking with you. Let us call you back as soon as we are available by leaving your name, contact information and the reason for your call. Have a great day.” A simple, concise, and, of course, friendly voicemail greeting for your main business line.
State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.
To be safe, a great tactic is to state your phone number and then repeat it. This eliminates any guesswork if the person on the other end has trouble understanding the number when you first say it.
You’re growing tired. Your eyelids are getting heavy. You feel very sleepy now. You are gradually losing your willpower and your ability to resist suggestions. When you hear the tone you will feel helplessly compelled to leave your name, number, and a message.
Customers do not possess the expertise and knowledge you do. When creating your business voicemail greetings, make sure you don’t use such technical terms that the customer may not be able to understand.
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You don’t need to say why you can’t answer or where you might be, you simply need to say your full name, that you are sorry you can’t come to the phone, and that you will get back to them as soon as you can.
After the tone, leave your name, number, and tell where you left the money. I’ll get back to you as soon as it’s safe for you to come out of hiding.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
Hello. You’ve reached the establishment of Binder and Binder Law Offices in West Chapel. We regret we are not here to answer your call. However, your call is important to us, so please leave your contact information and a brief message at the tone, and we’ll get back to you shortly. It’s been a pleasure receiving your call.
I've helped thousands of professionals in dozens of industries. If you know you or your team is capable of more, then you’ve come to the right place.
In an ideal world, voicemail would be unnecessary. There would always be someone available to take customer calls and no one would complain about their calls not being returned and/or rejected. But of course, this perfect world isn’t possible. That’s why it’s important to give your callers options when you are unavailable. For example, aside from leaving a message, callers can also choose to listen to some relevant information about your business (such as a list of your services, your address, directions, hours of operation, and more).
Looking for guidance on how to record the perfect voicemail? Learn how to record professional business voicemail greetings.