We’re all busy and have short attention spans, especially when it comes to listening to a pitch. Your prospects are no different — and you can use this knowledge as a tool to cut through the noise in their inbox.
Sheehan, who is 28, says the demise of voice mail is part of a general shift away from more formal communication in all forms.
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This means you’re contacting the prospect in multiple ways and increasing your chances of somehow getting a response — Whether it’s via phone or another way.
Really think about it – You’re out of the office, it’s after business hours, or you’re otherwise indisposed, whatever the case may be, your voicemail is now tasked with representing you (and/or your company). No pressure, right? Your voicemail message is a platform that represents you to callers; therefore it’s ABSOLUTELY crucial that your message is perfect.
4. Hi, this is [your name]. I’m unable to take your call right now but leave your name and number, and I’ll get back to you as soon as possible.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
I appreciate your efforts at customer service. My clients receive the same impression and think better of my company.
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When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
In Australian English it’s pronounced with the vowel /a:/ like in ‘part’. Problems arise when people use the /ʌ/ vowel (like in ‘up’) instead of /æ/ or /a:/. If you do this is will sound like the worst swear word in English. Many non-native speakers often pronounce the vowel /æ/ more like /ʌ/ because they don’t have a vowel like /æ/ in their first language. Many speakers of European languages will do this (Spanish speakers and Italian speakers) and also speakers of Japanese and Korean. This problem with /æ/ also means that if you say the word ‘back’ in your voicemail greeting sample, you are likely to pronounce it more like ‘buck’. remember to pronounce word endings in English. Check you aren’t dropping any endings off or mispronouncing them.
What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone. Creating a professional-sounding voice recording for your phone system can be a more difficult process than one initially might assume. To create a professional business voicemail greeting, businesses need to do several things:
“Hi, thanks for calling the office of (insert your name). I’m away from my desk or out of the office. Please leave your name and number, and I’ll return your call as soon as possible. If you need immediate assistance, please hang up and reach our customer support team at (insert phone number). Thanks, and have a great day!”
That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
If you are looking for customer service voicemail script, simply check out our links below :
I’ve called a few students lately to help with their search and have gotten this message, “We’re sorry. The person you have tried to call isn’t available right now. Please leave a short 10 second message and it will be converted to text. Again, these messages aren’t always converted correctly and you run the risk of missing out on internship opportunities if you do not have a professional voicemail set up. It is well worth it to have a professional voicemail, and it's not difficult to set up at all. If you haven't already got one, take 5 minutes to create it today. Back To All Next Article Take your video interviewing game to the next level