1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
Remember, your message is a reflection of you. Keep it short, professional and ALWAYS return messages.
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When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
5 YT teachers offer important tips for leaving a message and creating your own outgoing message. Need captions? Click on CC.Learn from: JenniferESL, Vicki of
When it comes to how to leave a professional voicemail, making it sound as ‘warm’ and not ‘cold call’ as possible is important.
Who hears that every day? You’re bound to be the subject of your customers’ conversations because you’ve further branded yourself and your company. Who knows, you may generate more call-ins from prospects with this approachable greeting as customers share your voicemail with their coworkers.
The most professional voicemail message should include a formal tone and specific instructions. For example, you may say “Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.”
Website: https://www.businesstrainingworks.com/training-resource/voicemail-etiquette/
https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts
When recording, be sure to say your message with a smile on your face. It’s obvious when people aren’t happy in their message. Since your work revolves around keeping happy customers, do your part by keeping a happy-sounding voicemail message. Don’t rush. It’s important to speak slowly and clearly when leaving your next voicemail greeting.
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Need script options? Take a look at these templates (and modify them as you please):
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A good first impression goes a long way, and a voicemail greeting is the first impression to your business. An expertly crafted voicemail script lets your clients know you’re dependable, capable, and confident. An unprofessional voicemail script, on the other hand, can do the exact opposite.
1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.'] Leave your name and number, and we'll discuss how your company can see similar results."