While they are listening to your voice, they are internally deciding whether or not it is worth their time to continue or hang up. Look at your voicemail message as its own short advertisement.
Practice makes perfect when it comes to mastering confidence in your voice, so practice on a friend, colleague, or family member to make sure when it’s time do it in real life it feels like second nature.
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Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
Leaving a voicemail can still be a good way to grab the attention of a potential new customer. However, when it comes to leaving a voicemail, you only have a few seconds to actually grab the listener's attention. Most salespeople screw this up by leaving too much information and making themselves sound like a salesperson, which is the kiss of death when leaving a voicemail.
Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
This is optional, but you can also leave another form of contact on your voicemail, like an email, that the employer who is calling can utilize. This will show that you want to get back to them as quickly as possible, and you are giving them multiple ways to do so. This isn’t necessary, but can be a good step if you want to squeeze a little more into the voicemail without going overboard.
Hello, you have reached X (the service provider), the one-stop destination for your pet care needs. Right now, all our staffs are busy attending client calls. You may choose to stay online until they get free or leave your number and details so that we can call you back. Alternatively, try our live chat for immediate needs.
35. Hello, we’re wishing you all a happy [X holiday]. Our office is currently closed so our employees can celebrate with their loved ones. Please leave your name, number, and reason for calling and a member of our team will return your call when we reopen on [X date].
32. Hi, you’ve reached [your name] at [X company]. Our office is currently closed until [X date]. Please leave us your name and number, and our team will get back to you as soon as possible. Enjoy [X holiday].
33. Hello, you’ve reached [X company]. We’re currently closed to celebrate [X holiday], but we’ll be back on [X date]. Please leave your name, number, and a brief message so our team can get back to you when we return.
Hi. I am probably home, I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
What benefit are you offering if they decide to listen… and if they decide to call back?
1. Write a list of information you want to include in your voicemail greeting. Writing out a list of points to include may sound arduous, but when your voicemail could potentially be the first impression someone has of you, it’s best if it doesn’t come with a bunch of "Um, uh," noises and awkward pauses. You want your voicemail to contain some basic information in a polite manner that will help the caller know that it’s you, and information to leave so you can call back as soon as possible. Include your name (and the company if this is a business voicemail), a statement that lets the caller know you apologize for missing the call, and information you would like from the caller such as name, number, and a brief message concerning the purpose of the call.
49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
You may rearrange your voicemail record depending on the voicemail service provider you use.