Luckily, there are some simple tips to improve your voicemail messages and boost the odds that your prospect will return your call or pick up the next time you contact them. The first rule of phone prospecting is simple: don’t hang up without leaving a voicemail. If you show up as a missed call and you haven’t left a message, you’ve
For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
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5. Voicemail greetings for holidays. Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
Creating a voicemail greeting might not be fun, but with the scripts I’ve shared, you should have an easier time. No need to practice time and time again — simply plug in your name, company title, and other details, then read it out loud to your phone’s voicemail greeting recorder. With a professional greeting, you’ll continue nurturing prospects even if you don’t pick up the phone.
Don’t be too hard on yourself. Chances are, that voicemail that you’ve recorded and deleted thirty times has been just fine. Your main goal is not to get in the way of the caller leaving a message, which is exactly what can happen if you overthink it or drone on too long.
This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.
Business voicemail greetings are likely to vary by company. Consider these specifics to create a professional voicemail greeting that works for your needs.
If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
When recording your business voicemail greeting, be sure to identify and introduce yourself and your business. This helps to confirm your caller that they have reached whom they intended.
Just in case you fall victim to mumbling or speaking softly in your voicemail message be sure to repeat your contact information at the beginning AND end of your message so that the listener is more likely to be able to pick up on the information. This helps if you are speaking quietly or if the listener was not ready to record your information when you said it the first time. Repeating your information will save the listener time as they will not have to listen to your message again to get those details.
Finally, make sure to speak clearly and slowly. Don’t mumble, and make sure your greeting is free from background noise. Nothing paints an unpleasant and unprofessional company image more than a voicemail greeting with static noise, traffic sounds, or colleagues talking in the background.
Many businesses try to save money by selecting an amateur voice actor from inside the company to provide a recording. The trouble with this is that: The “actor” is typically an amateur with no voiceover experience. The company doesn’t have personnel with directing voiceover. The “actor’s” goal is to finish quickly and get back to work, not make the best-quality recording.
Random facts could include their favorite movie, vacation spot, candy, or television show. Regardless of what you choose, it will surprise your caller and more than likely make them leave a message if they were considering hanging up.
Knowing what you’re going to say and how you’re going to say it before hopping on the phone is key to getting calls back.
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Professional recording studio — Rent a professional recording studio space for a day to have optimal audio quality.Professional speaker — Hire a voiceover professional to create all of the voicemails across your company.Create a script — Create scripts for the voiceover professional to use during recording.Be personable — As noted above, allow for a bit of personality in the recording.Be positive — Tone matters more than the words you say!Keep it short — The longer they have to listen, the less likely they are to leave a message.Ask for details — Make sure to get the most important information from them in their message. Get a free business voicemail script (that you can use today!)