Your business depends on customer engagement, and voicemail messages are a large part of that engagement. A voicemail is nothing more than a digital recording system, where messages are stored for you to retrieve later. Voicemail allows you to be able to connect with customers while you are away or during your off-hours, where they can drop off a message while you are gone. A voicemail greeting, on the other hand, refers to the message that your callers hear upon answering the phone.
Hello! This is [Nick on the West Coast Sales Team at LinkedPhone]. I am currently on vacation until [Friday, April 22nd] with limited access to email. If you require urgent assistance, please contact my lieutenant [Harold Kisp at 415-555-1212 or [email protected]]. Otherwise, please leave a message and I will return your call when I’m back in the office. Thank you and I look forward to chatting!
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This is why a professional greeting is so important. Voicemail essentials: Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed
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Hello, you have reached X (service provider). Unfortunately, all our agents are engaged in talking to other customers. You can stay online or to resolve something urgent, try our live chat service. You also have the option of leaving your name, ID and number and our agents will revert to you at the earliest.
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Open your phone’s voicemail app, then tap (or in some cases, tap and hold) the message you want to save. You should be presented with a list of options; the save option will usually be listed as “save”, “save to phone,” “archive,” or something similar.
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After you recognize yours and your customer’s pain points, it will be much easier for you to classify what instructions that you need to mention in your business voicemail greetings. Modifying your calls to action will help to make a big difference in eliminating pain points and enhancing the customer experience.
Finally, make sure to speak clearly and slowly. Don’t mumble, and make sure your greeting is free from background noise. Nothing paints an unpleasant and unprofessional company image more than a voicemail greeting with static noise, traffic sounds, or colleagues talking in the background.
For example, you could say something like “I was going over your company’s numbers for last year and I saw something really interesting in the first quarter… I’d love to talk about it when you call.”
Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
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Hello, you have reached the reception of Dr. X please leave your name, reason for calling, and your number so I can call you back as soon as I can. If you are experiencing a medical emergency please hang up and dial 911.
While phones and other devices are getting better all the time, there are frequently problems with audio recorded on low-quality equipment. Static pops, grainy voice quality, and background noise interference are all common with audio recorded on non-professional equipment.