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Nobody wants to play phone tag. Skip the back and forth by explicitly telling the caller to leave their name, number, and the best day(s) and time(s) to reach them. Your clients will appreciate you not wanting to waste their time.
It’s important to stay semi-ambiguous, create interest and curiosity, and focus on simply getting them to call you back as the topic of your voicemail.
And you can’t talk so fast they don’t understand you! Read on to learn more about how to make these twenty seconds count.
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
A voicemail greeting can be pivotal in attracting a potential customer to your company or repelling him! So, it may be worthwhile to utilize some tried and tested tips to frame voicemail greetings for your company. The first line must include a brief description of your company and the services it offers clearly. Tell the callers the time frame within which they will get a call from your end. Ensure the voice used in recording the greeting is cheerful and not drab one. Ensure the greeting is recorded not in a hurried manner so that the callers can understand each word without issues. Try keeping the voicemail message length to 20 seconds or so.
“Thanks for calling the desk of (insert your name) at (insert your company name). I’m either on a call or away from my desk but if you leave your name, phone number, and the reason for calling, I’ll return your call as soon as possible. Thank You.”
Hello, you have reached the food delivery services of X. I am currently speaking to a customer and will not be able to take your call now. If you want some urgent delivery of food items, you can call our other number Y and place your order. Otherwise, kindly leave your details like your name, contact number and your order details so that I can get back to you for confirmation. Thanks for your cooperation.
The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
Following up with an email? Let them know at the end of the voicemail that’s what you’ll be doing.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
The phone you use to record your greeting – and your surrounding – can turn your carefully scripted greeting into an unprofessional mess. Background noise is terribly distracting, so choose a quiet room or parked car to make your call. Landlines, or a “wi-fi enabled” cellphone call, can provide much better connection quality than a standard cellphone. If you must use a cell phone, be sure to use a high-quality headset for the best clarity.
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
Instead of leading with tired old lines like 'Your call is important to us', brush up on your telephone etiquette and start your voicemail with a thank you.
Website: https://www.weavehelp.com/hc/en-us/articles/360061022331-Set-Up-Voicemail