It's easy to get carried away in a voicemail and include more detail than is necessary. We've all been in that situation where the automated or pre-recorded voice on the end of the line goes on and on with more information than you can take in.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
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A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
KEEP PHONE GREETINGS SHORT: If someone is listening to your voicemail greeting it's only because they intend to leave you a message. Don't make them listen to 3 minutes of rambling in order to do so. Plus, you're more likely to deliver a clean, professional read if you stick to shorter greetings. If more specific information is needed, direct
34. Hello, this is [your name]. I’m currently out of the office celebrating [X holiday]. I’ll be back on [X date], so leave a quick message and I’ll be sure to return your call when I get back. Have a happy [holiday]!
Prepare yourself using the ultimate voicemail script that’s always successful, then derive short queues for yourself to keep the voicemail on track.
45. Hi, this is [X department] at [X company]. We’re not able to take your call right now, but if you leave a quick message after the tone, our next available representative will call you back shortly.
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While phones and other devices are getting better all the time, there are frequently problems with audio recorded on low-quality equipment. Static pops, grainy voice quality, and background noise interference are all common with audio recorded on non-professional equipment.
Work Voicemail Greetings. These work voicemail greetings are for the work phone that you and only you use. They’re highly effective because they help you establish a relationship straight from the voicemail. Or they help you share an …
14. Hi, you’ve reached [business name]. We can’t take your call at the moment, but if you leave your name and number, the next available team member will return your call as soon as possible.
23. Hello, thank you for calling [business name]. Please leave your name, number, and a brief message, and a member of our team will return your call within 24 hours.
Hi there! You’ve reached the sewer on the next street. I can’t get to the phone right now, but if you take a wee walk, I’ll be at the sewer grate with the red balloon…floating. Please feel free to join me.
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
Knowing what you’re going to say and how you’re going to say it before hopping on the phone is key to getting calls back.