4. Voicemail greetings for calls received after business hours. You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support).
• This is XYZ. I’m sorry I cannot take your call right now. Please leave your name, phone number, and a detailed message, and I will contact you as soon as possible. Thank you.
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Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.
What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
Oh lord…is it you…again? Well, if you must, leave a name and number after the beep. I’ll try to return the call, if I can stand it, that is.
Scroll down to the “Greetings” section and click the speaker icon (manage) next to Voicemail Greeting. Click Add Greeting. Select the Record radio button. Enter the number or extension of the phone you wish to record the greeting on. Name the greeting. Click Call and follow the instructions given to you on the phone.
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3. Department Wide Voicemail Greeting. This voicemail greeting should list the name of the department, the hours of operation or the whereabouts of your personnel, the protocol for following up with the customer, and another way to get in touch with the department.
Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.
How to customize audio greetings and hold music. Sign in to the Zoom web portal. In the navigation menu, click Phone . Click the Settings tab. Navigate to one of the following settings. See the overview for more information on these greetings/messages. Greeting & Leave voicemail instruction: You will only see this option if you select Forward
After the tone, leave your name, number, and tell where you left the money. I’ll get back to you as soon as it’s safe for you to come out of hiding.
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