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1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘ double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.']
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“Greetings! You’ve reached [your name and position]’s voicemail. I am away from my phone or [other important and expected job function]. Please leave me your name, telephone number, and a short message. I’ll get back to you as soon as I can, typically within [reasonable timeframe, like 12 or 24 hours].” How do I record my company voicemail?
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
Need script options? Take a look at these templates (and modify them as you please):
Random facts could include their favorite movie, vacation spot, candy, or television show. Regardless of what you choose, it will surprise your caller and more than likely make them leave a message if they were considering hanging up.
4. Give them a realistic expectation: “Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
Open your phone’s voicemail app, then tap (or in some cases, tap and hold) the message you want to save. You should be presented with a list of options; the save option will usually be listed as “save”, “save to phone,” “archive,” or something similar.
In addition to your tone of voice and gaining confidence in how you speak, you can eliminate certain phrases that imply desperation.
We might also say, “…when I can’t get to my phone ” which suggests that it’s not possible for you to check or answer your phone. Now, for today’s lesson, I want to answer three questions about voicemail in English. Here’s what you’re going to learn: Basic rules to follow for voicemail.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
The phrase ‘Your call is important to us’ is very overused and can sometimes come off as insincere. Instead your professional voicemail greeting should say something like ‘We appreciate your call and look forward to speaking with you soon.’
We offer 24/7 support and abundant training resources for all of our customers including weekly live training sessions and one-on-one new customer training.
Don’t leave customers and colleagues on edge. If you say you’re going to call them back, follow up. If you tend to fall behind in this area, encourage them to email you or reach out in another way. Better yet, learn how to forward voicemail to email so you can access the message anywhere.
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Your message should be 20 seconds at most. Remember, your clients or co-workers may listen to this dozens of times.