A business’ voicemail greeting is often the first point of contact with a business’ customers. Getting this greeting right can make a business sound professional and trustworthy. A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone.
Hi. This is John: If you are the phone company, I already sent the money. If you are my parents, please send money. If you are my financial aid institution, you didn’t lend me enough money. If you are my friends, you owe me money. If you are a female, don’t worry,
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4.) Bienvenue chez John Doe. Vous pouvez nous contacter pendant les heures de bureau du lundi au jeudi de 9h à midi et de 14h à 16h et le vendredi de 9h à midi. Nous vous invitons à nous donner votre demande par mail sur [email protected] et nous reviendrons vers vous dès que possible. Merci.
27. Hey, this is [your name], but you should know that already since you called me. I’m obviously not here right now, so I won’t patronize you by telling you what to do after the tone.
A lot of care and consideration should be given to who will be providing the voiceover for a business’ audio recordings before the selection is made.
What you do not want to do is say your phone number so quickly that the person has to listen to your voicemail multiple times to try and figure out your phone number. We have all gotten those annoying voicemail messages where the person said their phone number so quickly that we had to listen to their message several times to figure out their phone number. Don't be that jerk who leaves their phone number so fast that the other person has to listen to your message over and over to try and figure out what your phone number is.
5. Emergency Situation Voicemail Greeting. In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area.
Increase your know, like, trust factor by injecting your voicemail with your personality… whatever that means for you.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
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Auto-attendant scripts are easy to set up, but they’re not always easy to write. You’ll need a clear voice with high-quality sound to give your phone system a touch of professionality. Consider hiring a professional voice artist for this task.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me …
Here are some of the examples that we have picked for you. By getting inspired by these, you can come up with your own unique greetings too.
When you speak into your phone, do not speak directly into the mouthpiece. If you do, you will likely create “popping” and “hissing” noises when you pronounce words that have the letters “p” or “s” in them. Be sure to speak across the mouthpiece and not directly into it.
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