Oh lord…is it you…again? Well, if you must, leave a name and number after the beep. I’ll try to return the call, if I can stand it, that is.
Hello, you have reached X (service provider). Unfortunately, all our agents are engaged in talking to other customers. You can stay online or to resolve something urgent, try our live chat service. You also have the option of leaving your name, ID and number and our agents will revert to you at the earliest.
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For example, are you great at telling jokes? Then throw a little humor into your call to lighten the mood and show off your unique personality.
At OpenPhone, we used Fiverr and definitely recommend this service. It was quick, affordable, and got the job done. For our project, it took over 36 hours of work between submitting the script and getting the final result. The cost was roughly $115 for the final project.
Yes, you can be charged. This depends on the service. For example, Spectrum’s Voice Residential Services Price Guide charges $3.95 for voicemail.
While missed calls aren’t ideal, you can let your caller know you’re still there for them by having a great voicemail greeting. The best business voicemail greetings let your customers (and potential customers) know why you’re not available and how they can best get in contact with your business. They are also short and to the point. You usually want to keep your greeting between 6 and 24 seconds long so callers don’t hang up halfway through.
The most important aspect of a voicemail message is that the listener must be able to understand your message. Don’t mumble your words and be sure to speak loudly and clearly. Speaking softly will make it difficult to understand you and may result in the listener not being able to call you back.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
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Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
When your customers call and leave a message, their experience can significantly influence their view of your business. From navigating a menu to hearing a prerecorded business voicemail greeting, they’ll take note of how simple and professional their experience was. You can make sure they reach you with ease, both by optimizing their automated menu navigation and by ensuring they hear a professional recorded message when they call.
Professional Phone Greetings, Voicemail & On-Hold Voice Overs When a customer calls your place of business, they generally expect to be placed on hold at some point. Rather than play annoying music, why not use this captive audience to promote your business with a professional voice over.
If you want your business’s first impression to be a positive one, improve your business voicemail greeting. You want your greeting to be such that it matches your business’s good image.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you.
You have reached the mailbox of the Claims Department. We are sorry that we are unable to take your call at this time, but please leave a detailed message and we will get back to you as soon as possible. We look forward to serving you. Thank you.
This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!