Sometimes people avoid calling back altogether because they’re worried about one thing: Time.
23. Hello, thank you for calling [business name]. Please leave your name, number, and a brief message, and a member of our team will return your call within 24 hours.
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• Hello. You’ve reached XYZ in (name of department). I am in a meeting and cannot take your call right now, so please leave me a message after the beep.
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Your voicemail should be very specific. It should be short and urgent. Use word's like "need", "should", "must" , or "have to" to create a sense of urgency. For example, say something like, "We need to discuss..." or "We should talk about..."
After helping tens of thousands of companies set up voicemail systems, we’ve learned that there is no set of rules defining what makes a great business voicemail, but there are definitely some key points that you should aim to hit. Before you hit the record button for your voicemail message, take some of these tips into account:
Knowing what you’re going to say and how you’re going to say it before hopping on the phone is key to getting calls back.
Include Basic Information: Your voicemail greeting should include basic information such as your hours of operation and location. This will help you to screen out calls during office hours, and also unnecessary voicemail inquiries.
With VoiceOverPro, there is only one professional recorder; therefore, there are no tonal options. If a user was looking for different voice options, they may be better to head to a larger company. For example, VoiceArchive offers a library of over 1300 professional voice talents (including child talent). Users can select commercial samples of each talent to get a feel for the talent’s style. While this can be a bit daunting, the provider even offers a search option to find specific talents. As such, users are able to experiment with much more flexibility. Additionally, users are able to select from over 90 languages including Dutch, French, German, Italian, English, Spanish, and many more. Aside from this, users are guaranteed delivery of their message within 24 hours.
Write down the key points you want to coverWrite a quick introPractice your scriptRecord yourself and listen to it so you can improve
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.
Typically, most of these services are uniform—i.e. include the same tools and features (send a script, they record it in a tone you approve, they send it as a file, you supply any feedback, etc.); however, there are some services that go above and beyond. For example, VoiceOverPro, is a single voice professional who records 30 second voicemail messages based on users’ scripts. This is standard; however, users also have options like adding music, recording up to 60 seconds (or 150 words), rush, 2-day turnaround, and even same day delivery.
Here are some examples of voicemail greetings for your direct business line that are both personal and professional. Enjoy!
When recording, choose a quiet area, speak clearly, and use your full name (first and last).
What benefit are you offering if they decide to listen… and if they decide to call back?
You message should convey the same courtesy to your callers as a person would who is speaking to someone in your office. Saying things like "thank you for calling" and "have a nice day", in addition to watching your tone of voice, will help you to represent your office in a compassionate and professional manner.
8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ” Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.