Before you leave a message, I’d like to ask a question. How can someone keep a dork in suspense? Leave me a message and I’ll get back to you on that one.
Let’s take a look at how making educated assumptions about caller intent and actions can keep your voicemails short and informative.
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It can help to rough out a script to start each message that includes your name and the name of the practice, so that it’s clear right away who called. If you need a reply urgently, say that right away, too, since the person may not listen to the whole message.
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Whether you’re out for the day or are off for the week, the first rule of an out of office voicemail greeting is: let callers know when you’ll be back! You’ll save them the frustration of continuing to call and yourself the hassle of listening to redundant voicemails. It’s also a good idea to set the expectation of whether you are answering messages while you’re away, and who they can reach for assistance in your absence.
Voicemails can give an important message or inform the caller about the receiver's status. Thus, it is important for you to be clear while recording such messages. Here are a few examples of voicemail greetings to get an idea about appropriate messages that can be recorded the next time you leave your house or desk.
Hello, this is (your name). I apologize for not taking your call right now. Leave me a message and wait by your phone till I can call you back.
Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive. Here are a few notes on how to leave the best greeting possible, along with some voicemail message examples you can use in your own company!
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
Often, business owners are not very sure about what their greeting voicemail should say. Here are some samples of business voicemail greetings:
Voicemail is a wondrous invention that can truly define ‘godsend’. It gives you the option of keeping annoying people at bay, without being outright rude. It only seems fair then, to return the favor by spicing up your voicemail greeting. Voicemail Ideas • I’m not at home today, and I might not be home tomorrow.
Many times, as an owner of a business, you may not really like the sound of your own voice on the voicemail greeting and you may not really be sure about what you should say. You can decide to use the voice of anyone on your staff to record the voicemail greeting; however, this may not be as effective as hiring a voice-over professional to do the recording.
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By presenting a clear, welcoming message containing relevant information about your business, you are showing callers that you value their time. If your recording is vague, confusing, or drags on, customers will lose interest and hang up the phone instead of leaving a voicemail message.