Above a certain level in my agency managers have to designate an official delegate when they’re out, which can easily result in out of office messages like what you’ve listed. Not the most elegant, but clear and useful!
Automatic responses to calls and text messages do a lot for your business. When you have a good out of office replies in place, your customers feel valued and connected. Such a feature is highly significant for business relationships and customer experience.
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So far it only works for texts, and both my customized reply and the URGENT (annoying) language is sent back with every auto-text. Phone calls are NOT answered unless I let my routine vm pick it up, which I will. If I turn off the phone, it does not work (which would be great if it did, like an auto-email) and if I turn my phone off and on, I must RE-SET the DND. Still better than nothing. I have a 7plus
About the “overshares”: You linked to a previous column that mentioned this point, “Sometimes the over-sharing of plans can even come across as suspect — similar to how when someone’s calling in sick with genuine illness, they usually just say, ‘I’m going to be out sick,’ but fakers will generally give you a long list of overly specific symptoms, like they feel they have to convince you.”
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Physical security is just as important as managing your technology when you are gone for the holidays. Take these key steps to ensure that your office is indeed locked up tight. Make sure no keys are left sitting out where they are easy to see or access. Check with security to make sure that they have keys to get in the building. Check security systems and cameras to be sure that they are fully functional. Make sure that the security system is sending a notification to someone who is actually in town for the holidays, not a manager who is going to be across the country! Lock up desks and filing cabinets, especially those that contain sensitive information. Place all keys in a safe location. Check doors and windows to be sure that they are locked. Review your incident response plan. Do you have a plan for how to respond when everyone is out of the office? This can include everything from a hacker going after your data to a physical emergency at the office.
I’ll be back on [DAY OF WEEK], [DATE]. No explanations, no apologies, no promises to respond, no redirects to other colleagues. It works.
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Front makes it easy to save vacation responders and turn them on and off. If you're not on Front (yet!) here's how to save one in Gmail or Outlook. Then just copy your message into your vacation responder, rest assured your emails will get a response, and hit that glorious "Sign out" button.
Again, be as specific as possible and provide as much detail as possible on how they can get their questions answered or problems resolved. This will ensure you come back to fewer fires and headaches.
Same, I think it’s patronizing to talk people through their options as if they can’t make a decent choice without having their hand held every step of the way. There are plenty of people who can’t, of course, but I don’t think a long, verbose message is necessarily going to help.
Based on the nature of duties and/or unexpected developments, some non-exempt staff members who are unable to leave early may take off alternate hours during that work week (at days and times designated by their supervisors). If operational demands require that exempt staff members be present after 2 p.m., the possibility of alternative time off will be determined by the employee's supervisor.
Most awkward/painful one I ever saw was a former co-worker. ~10 years ago when he left on paternity leave, he said as much in his out of office. The baby was stillborn. It stayed up for the month or so until he returned. Those of us in the same office of course knew the situation, but we regularly communicated directly with multiple offices in different states and countries. The very first time I saw it I was overcome with dread about how many congratulations he would receive and have to tell the story to. I was much younger and afraid to rock the boat then, but I think now I would push his manager and IT to use their ability to access his account and change it.
I dunno, this is one of those areas I feel like people overanalyze. Like, yes, there are definitely some away messages that make me raise an eyebrow and I really don’t want anyone’s medical history. I’m not a huge fan of the one from the LW cause it’s a bit cutesy and takes too long to get to the point — I prefer short and sweet. But some people also just…struggle with how to put together an away message and copy what their boss does. Or they’re like me — I need a message that works for clients as well, so mine needs to be a little more formal, even if my office isn’t.
And although my colleague had mixed feelings about her own parents joining that population in Florida, she couldn’t be too upset when her dad suggested flying down from Boston for a Red Sox spring training game.
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Note: For Outlook 2007, to turn off out-of-office replies, select Tools > Out of Office Assistant and uncheck the Send Out of Office auto-replies checkbox. Find more information on automatic replies at https://support.office.com/en-us/article/send-automatic-out-of-office-replies-from-outlook-9742f476-5348-4f9f-997f-5e208513bd67. Was this answer helpful? Yes No How to fix a compromised (hacked) Microsoft Office 365 account One of the most common security support requests we receive from our Office 365 customers is... Office 365 Pop/IMAP Settings