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Both your customers and your employees need to know how long your business will be shut down for the holidays. Provide notice well in advance. Depending on the types of services you offer, you may need to start notifying customers as early as a month out. It would be best if you were to provide these important notifications at least two weeks before the holiday shutdown. Employees should also be reminded regularly that the company will not be open during those important days.

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Next time you’re setting up your vacation responder, consider using this quick guide to help you be more creative and professional when needed. Use your out-of-office message to inform, assist, or delight the email sender. It will be a pleasant exercise for you and might make them smile.
Thanks for your email. I will be away from the office until September 13th and will respond as soon as I can. .

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If you need any help, I'm sure that contacting anyone else in the company will also be a waste of time.
Our sales and administration offices will be closed from 21st December until 2nd January 2019 ...

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An old boss had a pet peeve about this so I became very conscious of making sure that I listed out who to contact on what day… before the group email. So it looked something like this:

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6.) Welcome to John Doe. Our telephone hotline is not occupied over the holidays. Exact opening times can be found on our website at www.johndoe.de. We thank you for your confidence and wish you and your loved ones happy holidays and a happy new year.

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Depending on the type of holiday, you can create specific templates for various holidays such as Christmas Thanksgiving, New Year etc.:

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    Thanks for your email. I’m currently on holiday with my family for the first time in what seems like forever. For urgent matters, [NAME] will help you. She doesn’t have a cape, but she is basically Superwoman. See you real soon.

    Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This help file will guide you through creating Out-Of-Office templates that will be sent automatically to customers during one-off office closures, such as during holiday periods. Before you start You’ll need to have access to Templates in your Settings in order to view, create and edit templates. If you don’t have access, you can request it from an Admin user within your business. Note: To find out about the other types of templates that eDesk supports, click here.
    too short, though – most of the time you should give a date of return to set expectation (and so I don’t bug you again before you’re back)

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    Out of office messages are important because they let people know you are away from your regular work duties. These messages help businesses and projects run smoothly when a member of their team is away. They let people know you received their message and will respond by a certain date. This helps prevent confusion and frustration if someone is trying to communicate with you by email but not getting an answer.

    No. 1 Out of office messages for lead generation:- In order to build trust and expand more sales, you are in two-way doubt whether your out-of-office email response will be ready by someone in your absence.
    It is absolutely no one’s business why you are out! “Extended leave” is more than sufficient.

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    To be honest, if it wasn’t for the bloody flashing red light I’d never bother with it. Can’t stand the flashing light.

    Not only did Kopelman manage to turn his out-of-office message into an epic poem of sorts, but also, he actually went through the trouble of creating a delightfully snarky, vacation-specific email address for his recipients.
    6.) Welcome to John Doe. Our telephone hotline is not occupied over the holidays. Exact opening times can be found on our website at www.johndoe.de. We thank you for your confidence and wish you and your loved ones happy holidays and a happy new year.

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    When you’re trying to contact someone on a matter of importance (or even urgency) on one side of the equation and you find out via an autoresponder that they are away for vacation, it can be incredibly frustrating unless they’ve done the front-end work beforehand. (I’m speaking from personal – and recent – experience here. And worse, there was no auto-responder set up. I had to use the – gasp! – telephone to find out what was going on.)

    Yes, qualifiers can be helpful. Limited vs no email access, out of the office versus working off site, regular out of the office versus extended leave, etc.
    Note: Not all email clients show animated gifs. Some may show only the first slide.

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Thanks for your message! I’m currently buried in snow and will get back to you once I’ve defrosted on January 2nd.

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Leave some lights on for safety, but turn off any unnecessary ones before leaving. Test that all main doors are locked, as well as any server or file rooms holding sensitive equipment or information.

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I didn’t watch the video, but reading the transcript I got the vibe that the author is one of those people that thinks they are a lot more clever than everyone else does.

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Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.

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