“For example, if a hacker knows that the chief financial officer of a company is OOO, thanks to the information in the auto-reply message, an attacker could impersonate the CFO on email and target another individual in the company’s finance team asking them to make a payment or update bank details for them while they are offline,” says Sadler.
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Thank you for your message. I am currently out of the office, with no email access. I will be returning on (insert date).
See, if it’s a long period of leave and there’s an alternate contact provided, this is just… the sensible thing that should happen?
Having easy access to your work even when you away from the office doesn’t mean you don’t take time to disconnect and relax for a while. You deserve to take a break, muting all the mailboxes and switching off your work phone for a couple of days or weeks. However, there is a lot you should put in place before going away from your office, in the true sense.
An out-of-office message is an effective way to inform people why you are not responding to their calls or messages and when they can expect a response. This information saves them from getting frustrated and avoids any negative impression from the inability to respond. If you have long-term relationships with your customers, such an auto-response system is highly significant as it avoids any inconvenience.
Not me, but a friend of mine once received an OOO that simply said “I am having an out-of-office experience.”
No difference! “I’ll be out of the office” is what I use. I find “away from my desk” a little too available, as if I’m only out for an appointment, but I think either one works.
Most of what I’m describing (as well as boyd) boils down to examples of clear, honest, communication. While it sounds simple, such openness is extremely rare in the workplace. It is rare because, especially with time off, this type of communication requires the sender to be vulnerable, to cede control, and/or to be assertive and frank about one’s needs.
If you have any questions regarding our previous business together; if you need me to direct you to someone who can help you at Jones consulting; or if you would like to continue our conversation, please don’t hesitate to contact me at [email protected], or by phone at [number].
Because I used to get phone calls that defaulted to, “I need the director”, I had my out of office mail set to:
I meant email. The phone calls were similar, but a whole other problem. Your overdue notice? Did you discuss it with Head of Circulation (who knew the background)? No? Let me transfer you.
Apollo Technical only specializes in Engineering and IT — period. You'll be working with people who know the ins and outs of engineering and IT staffing.
I think in an industry/company culture where that kind of responsiveness is expected/normal, that makes a lot of sense!
This is very useful in situations where you are changing jobs (as an employee) or a former employee has left your company (as an employer or HR manager). Permanent out-of-office emails help to guide correspondents appropriately.
When Amy Spurling, cofounder of the company perks software company Compt, went on vacation, she ended her message with a clear direction about who to contact: “If you need immediate help, please contact [name and email address]. I will be responding to all emails on my return.”
But I also believe there’s meaningful power in the mundane cultural norms we set and practice. Email, for better or worse, makes up a large chunk of how knowledge workers communicate. So much of this communication is muddled by broken email habits and larger anxieties around performing productivity. We’re constantly nervous about asking too much of others or doing too little on behalf of our coworkers. But we’re also stuck in work patterns that force us to communicate constantly and normalize working and demanding things from colleagues at all hours.