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My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.

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Be aware of your tone. Keep it clean and simple. Sullivan says: “Even if you work in a casual office environment, the people emailing you may not. It's fine to have a light tone in your communications, especially when you're in an email conversation with someone directly, but your OOO is more of a blast message—including a cat meme or silly quote could backfire if your OOO goes to, say, a new client prospect or the sales director at a company you've been trying to engage.”
Thanks for your email. I’m currently offline, returning on [date]. I’ll respond to your message then. .

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One of my favorite OOO messages I ever received was from a customer who was a barrister or soliciter (not sure the right term for an English lawyer). It said he would be unavailable because he is “on trial.”
In all seriousness, you've probably ended up here because you were looking for some inspiration on your out of office message. You saw that they can range from funny to outright sales-y to a serious teaching moment. There's a few other things we want to make sure you don't leave out of your next out of office reply. Here's our three rules for scratching out that next OOO:

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Here are some suggestions for what you should always include in your auto-reply emails when you are out of the office:
Hi, I am currently out of the office until [MM/DD]. I will reply to emails as soon as I can upon my return. If this is urgent, please contact [name] at [email] or [phone]. In the meantime, check out this new [product/sale/service/etc]. I can answer any questions about it for you when I get back.

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International locations, such as Carnegie Mellon University in Qatar, may observe different holidays. Holiday Schedule Official University Holiday FY 2021–2022 (Observed*) FY 2022–2023 (Observed*) Independence Day July 5, 2021 July 4, 2022 Labor Day September 6, 2021 September 5, 2022 Thanksgiving Day November 25, 2021 November 24, 2022 Day After Thanksgiving November 26, 2021 November 25, 2022 Christmas Eve December 23, 2021 December 23, 2022 Christmas Day December 24, 2021 December 26, 2022 New Year's Eve December 30, 2021 December 30, 2022 New Year's Day December 31, 2021 January 2, 2023 Martin Luther King, Jr. Day January 17, 2022 January 16, 2023 Memorial Day May 30, 2022 May 29, 2023 Juneteenth June 20, 2022 June 19, 2023

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An out of office message is a compact text that conveys the most important facts: How long you’ll be unreachable, when your contacts can expect an answer, (optionally) the reason for the absence, and, if necessary, a personal note. A referral to another email address, e.g. to one of your colleagues, is often helpful or even necessary.

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    Sharing specific business information gives you the opportunity to deepen your relationship with your clients.Offering precise messages offers transparent information and reduces the risk of confusion.A good autoresponder can send visitors to your company’s website if they need immediate help.Final thoughts

    Front makes it easy to save vacation responders and turn them on and off. If you're not on Front (yet!) here's how to save one in Gmail or Outlook. Then just copy your message into your vacation responder, rest assured your emails will get a response, and hit that glorious "Sign out" button.
    Hi there, Thank you for reaching out! We are currently in the middle of our busy season so our reply may be delayed up to three days. We appreciate your patience while we look into this for you! Thank you.

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    The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.

    An out of office message is important because it let's you keep people informed and tells them how to proceed in your absence. The Out of Office message for Social Media is cool. I can really include this on my Chat Bot now. Thanks for sharing it Christin.
    Check out how easy it is to set up this essential process with your email account in this video I’ve posted to my YouTube channel.

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    Our sales and administration offices will be closed from 21st December until 2nd January 2019 ...

    Ann Handley is one of the renowned digital marketers who is also known for her sense of humor. In the below auto-response, she has sprinkled some clever creativity, personalization, and warmth instead of the two-line cold replies that we see almost everywhere. This can surely be an inspiration for anyone willing to catch the reader’s attention and make them smile even while away.
    Both your customers and your employees need to know how long your business will be shut down for the holidays. Provide notice well in advance. Depending on the types of services you offer, you may need to start notifying customers as early as a month out. It would be best if you were to provide these important notifications at least two weeks before the holiday shutdown. Employees should also be reminded regularly that the company will not be open during those important days.

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    Thank you for your email. I am out of the office on annual leave/in meetings with very limited access to email until [Date]. If your query is urgent please contact [Team Shared Mailbox], otherwise I will respond on my return.

    This. I’m surprised more people dont havent mentioned this, but this has always been my back to work routine – and sometimes if vacations overlapped, I’d find a summary email of “While you were away, X,Y,Z happened, I covered A, but you might want to check on B and C” which was always very helpful.
    My favorite one that I’ve heard is from TV. “You’ve reached {name}. I can’t answer. Don’t waste my time.”

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I was recently on the receiving end of a very perplexing out of office message. It simply said, “I am currently out of the office.” No indication of when they would be back or who to contact in the meantime. Fortunately in my case this was someone I cc’ed on an email as an FYI and did not need any response from, but still–who does that? IMO a good out of office message says how long you’re out and who to contact in the interim if things can’t wait, no more and no less.

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Thank you for your email. I’m out of the office and into the cookies and eggnog right now. I’m celebrating the holidays with my loved ones and will not be checking my email until [return date].

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My pet peeve is OOOs for the afternoon/an appointment when the person who set it up is NOT good at responding to emails in a timely fashion. If someone usually requires multiple reminders and follow up emails for me to get a reply to an email after 2 weeks, I don’t really need a notification that their responses will be delayed an hour until they get back from the doctor. It makes me think “who are you responding to that quickly, and why can’t you reply to me that fast??”

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One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.

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