When crafting an out-of-office reply, keep in mind that you must provide sufficient detail so that recipients understand exactly when you’ll not be able to respond.
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Thank you for your e-mail! I’m out of the office and will have limited access to my e-mail. I will respond to you upon my return.
Q. Are there sample voicemail and out-of-office email messages that we should use?
Hello! I am off for the weak on the beach, convincing myself that science is right when it says shark attacks are rare. I’ll be shore to get back to you, but your email may get swallowed by my inbox – or, you know, sharks. Please add all finished lists on the board as you would regularly and see [NAME] if you have any questions. If its pressing, send to [EMAIL]. If it’s not, and you’re just bored, here are some facts you might find interesting: ___
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While it’s vital that you get the main points across in any vacation email, brevity is important. If you’re looking for something a little more to-the-point, try this one:
Help your users know when to expect a response. It’s easy to show customers your team’s availability and let them know when they can get assistance from your team. You can manage their expectations by setting your office hours and expected response time.
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Here are some examples of effective text for out of office messages you can use to keep your clients notified of your absence and unavailability during a holiday.
“The world is serious enough as it is - people need, and usually appreciate, an unexpected moment of levity in their day,” he says, when quizzed about how recipients might respond to such an OOO. He also confides that he himself has dispensed with auto responses altogether – though not for idealistic reasons. “The last time I tried to set one up, I botched it so badly that somehow it resent every single email in my outbox from the previous year - client emails, firing notices, literally thousands of emails.”
An automatic response should include the date when you left, a reason (vacation, sick leave, a conference, etc) and, if possible, the date when you plan to come back. Thank your client for their email, promise to get back to it as soon as possible and apologize for the inconvenience. Also, it should be obvious that you’re out of office from the first sentence.
I will be out of the office from May 1-6. I will be checking email periodically, but for urgent assistance please contact Pat Rivera at [email protected] or 555-432-6100. In case of emergency, you can reach me on my cell at 555-789-6100
Josh Kopelman’s vacation email is a classic example of taking a blunt approach at OOO messages.
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