Many businesses are using automated messages for retaining their customers and setting good examples for other businesses to follow. Using the auto reply messages rightly helps the business from taking impromptu decisions.
Great article but I have two issues: everytime I use my phone I must say I am not driving, then remember to turn back on manual mode so DND turns on again… and the Urgent message distracts from my auto-reply encouraging customers to book appointments online… Any way to turn off the Urgent message? I haven’t found anyone at Apple that seems to know how to fix either of the above.
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So what makes a good automated response that will give you the reassurance you need to keep your work email under control so that you can truly enjoy your holiday?
I usually go with “Hickory, dickory, dock, I’m off the clock. When the clock strikes Tuesday, I’ll be back.”
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Several of my coworkers still have page-long “Due to the COVID-19 Pandemic, our department will be…” auto-replies set up 24/7, even though the basic function of our office has barely changed. I’m currently working odd part time hours right now, and if there weren’t so many of these annoying emails going around, I’d have one that clarifies my email timelines, but I don’t want to be another spammer.
Every holiday, we customize our voicemail for relevance to the theme and season. This Thanksgiving, the message is this: “Thank you for calling. We are currently closed in observance of Thanksgiving. We’re unable to attend your call today, but we promise to get back to you if you would kindly leave your name and contact details on record.
I ALWAYS forget to leave a voicemail response with the same info above! Don't be like me.
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I hate to break it to you, but I’m on annual leave until [end date] and will have limited access to my emails until then.
When we set an out-of-office, we don’t immediately think of lead generation. However, it is a good opportunity to this end. For instance, you could encourage attendance for a webinar or future event, suggest sign-ups for online courses, give links to book downloads, or point recipients in the direction of any other product or service you are pushing. As well as informing the recipient of your unavailability, you are encouraging them to act.
Don’t you wish you were here? I’m snorkeling, deep sea fishing, and doing all the touristy stuff for the entire week starting Monday, November 12th. I won’t be responding to calls or emails until I return on Monday, November 19th.
My husband’s voice mails says “…if you need immediate assistance call Mary at ####…”, only Mary retired something like eight years ago. I mention this to him every once in a while. It hasn’t changed.
https://www.reddit.com/r/talesfromtechsupport/comments/420oan/companywide_email_30000_employees_autoresponders/
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I’ll be back at my desk on [date] and will respond to your message immediately. In case you need urgent assistance, please forward an email to [contact name] at [contact email] so that Santa’s little helpers at our shop may look into it.
Thanks so much for reaching out. I’m currently attending the [conference/event name] from [date] to [date] and will have limited access to email during this time.