My team had a standard Christmas OOO, because we had international clients who needed reminding that basically the entire country is OOO 25th-1st. The message itself was fairly boring, but the template had “xxxx” as a placeholder for your signoff, and every single year someone would say “I’m not sure I’m comfortable giving our clients that many kisses”
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Having a professional automated message when you are busy enough to answer customer queries right away can set the right tone for your business and inform customers when they can expect to receive the response.
21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
Website: http://www.effective-business-letters.com/Letter-Informing-about-Holiday-Closure.html
OMG if I got this OOO message I would pee my pants laughing! I think its brilliant! (But perhaps thats my weirdness popping out again… shoo shoo get back)
I, for one, tend to forget to set my automated out-of-office (OOO) email responder and scramble to do it before the plane takes off 🙈 It’s important to inform your customers and business associates (and remind your colleagues!) that you’re away, especially if they’re expecting a prompt response.
24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
No one thinks much about cybersecurity while traveling. However, email security company Tessian warns the out of office message actually plays right into the hands of threat actors and cybercriminals. It’s a social engineering attack vector that no one thinks about. The out of office message is ubiquitous and handy. But if it includes any personal information at all — such as attending a funeral or going out of the country — attackers have all the information they need to impersonate the person who is out of the office, without the attacker having to do any real work.
The exact dates you will be away.The reason for your absence. This is not obligatory, but bear it in mind. The thing is, people might still attempt to get in touch with you if you’re on a business trip or at a conference. They are less likely to try to contact you if they know you’re on vacation.The people who can assist a client while you’re away. Provide names, phone numbers, and email addresses so that colleagues and clients can keep in touch in case they need urgent help. It makes you look trustworthy in the eyes of the recipient and strengthens your working relationship with them.
7. Out of office lead generation and content promotion templates. As with email signatures, out of office messages can be used for lead generation purposes and promoting new content.
(Aside: at my job, when you open a new browser window, a random picture of employee pets pops up. It changes every time. I could just refresh all day long.)
Alternatively, some people will check their email while on vacation. Then, the text should indicate how often people may expect their email to be seen and acted upon.
Naturally, you want to help your clients and other business associates to contact you in the best and easiest way possible. For that to happen, you should provide out of office messages when you are not available.
Don’t forget our office and Contact Centre will be closed tomorrow; [date], for the public holiday. You can still use our internet banking, mobile app and phone banking during this time.
The Management Office will be closed on [date] for [Holiday Name]. Any inconvenience caused is much regretted.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."