What’s the beef against part time staff? I am part time and I think it’s a courtesy to let correspondents know when I am at my desk. I also appreciate getting it from other people as I can either escalate or make s mental note of when I expect to hear back.
Having a professional automated message when you are busy enough to answer customer queries right away can set the right tone for your business and inform customers when they can expect to receive the response.
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An easy win here is to be specific about your out-of-office dates, or to be upbeat about why you are out of office.
I worked somewhere that required we use them when we left for the day or if we were in meetings all day. It was rather annoying to do every single day. Now I am not at a place that requires it thankfully. I will often put one up if I leave early or if I am arriving late. Also if I am actually out of the office I will also put one up.
It’s important to get the tone and content right because it can make or break your reputation as a company.
Amanda works at HubSpot, and she came with a unique auto respondent that asked her contacts to guess where she is. To give background, she flew down to Boston to attend a Red Sox training game in the spring with her father. She chose to ask her contacts whether where they think she might be, and also this played some wonderful use of litotes here:
We’re always busy. Sometimes we’re too busy even for work. This is where out of office message comes in.
A clear, thoughtful out of office message saves the caller from troubles and inconvenience caused by your unavailability as they know what they should do next. Such a system avoids the negative impact that could come from the inability to respond to calls and messages. Your clients would likely try and contact you again and again, getting frustrated and losing trust in your business.
Merry Christmas and thanks for your email! I’m taking a few days off to spend time with my family and friends, so I won’t be answering emails as quickly as usual. You can expect to hear back from me by (insert date). Hope you have a Merry Christmas!
And if you suspect that you won’t look through all those emails that cluttered up your inbox while you were on a vacation at all? Be honest about it and tell your prospects to contact you again at a certain date.
Live support will be unavailable during our closure. Emergency support requests should be submitted via our contact form or via Basecamp if your project is currently active. We wish all of our clients a very happy and safe 4th of July holiday. We look forward to working with you when we get back from a well deserved long weekend. See you next week!
Sorry, you missed me. I’ll be away from the office until [date]. As my inbox didn’t join me on this trip, I will only be responding to emails only when I return. That will be on [date].
A. While The University of Toledo Medical Center and its operations must remain open for our patients and guests, yes – there will be a limited number of offices closed on HSC during winter break because they are academic, non-hospital or non-patient care areas. Leaders of those departments are responsible for ensuring their students, team members, customers, vendors and other stakeholders know in advance that they will be closed during winter break. Their email and voicemail messages also should inform customers of the specific closure dates.
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You’ve been busy planning out your tasks, tying up loose ends, and working ahead to ensure you can disconnect, recharge, and relax over your holiday break.
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