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Very true, if the options came in reverse order (or maybe emergency first followed by not-urgent followed by urgent) that would be a little better.
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Former boss used to put an OOO for EVERYTHING. Like, “I’m doing interviews today and will reply tomorrow.” Nothing was ever on fire so it could have indeed waited until tomorrow without the OOO – people probably wouldn’t have noticed.
My OOO is almost always “I’m out of the office and will be returning on x date.” My email sig has instructions along the lines of “for questions on x, email this list” for a couple of the more common areas people would contact me about that might need an urgent reply (as the lists go to more than just me, obviously), but most people have finally figured out to contact those lists to start with, anyway. If I were in the middle of a project or something that needed to be moved along in my absence, the project teams usually know when we’re out, but I’d put a back up in that case, if needed, but generally there’s not much to be gained by a longer OOO from me.
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I thought it was funny but could never get away with using something like that at my org. I loved the “competent people who work for me” part – I make this joke all the time. We have some people who feel that they should have a manager personally attend to them and, at least in my case, my highly competent team is in the weeds of that work a lot more and are not rusty (like I am).
› Url: https://medium.com/@DianaUrban/how-to-write-the-perfect-out-of-office-auto-responder-email-792987ce8b5c Go Now
And just like that, you covered the essentials. You don’t always need to have a Shakespeare-like auto-responder. If you, however, prefer a little creativity, continue reading- it gets more interesting.
I personally like it. Of course, the emails that I’ve seen still say what to do if the matter is urgent and needs to be handled now — but as a person who gets 100+ emails a day, whether I tell you I’m deleting all of them when I get back or not — if it is in the thousands of emails that might accumulate in the time I am off, I’m not going to see it or respond. Better that I tell you now that you are going to have to resend the email after I return (or get my backup to handle it now) than you sit around waiting for a response that is never going to come. It is actually pretty common in my industry for any absence two weeks or more.
Thank them for their email. Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
It’s really only meant as a courtesy but if your culture is different I can see where it’s eye-roll y.
My trick though is to leave the out of office on for the first day after I return so folks know to expect delays while I get caught up/triage my inbox. Works for my company.
I’m currently out of the office this week as I’ve taken some time off to travel. However, I’ll reach out to you when I’m back.
I feel this so hard! I am 14 days away from my PCS (permanent change of station), and will be on leave for a month. I’ve been drafting my OOO multiple times, not just out of a desire to edit but because it reminds me that I am LEAVING my current terrible office.
I had a colleague that managed to set up a rule for an OOO that would only get sent if you cc’d or bcc’d him, which basically said that all those cc mails would get automatically put in a separate folder and he may or may not ever read them – may the odds be ever in your favor basically.
Remember that it’s important to choose the tone of your message based on the final recipient.